Customer and Client Relations Specialist
About Me
I am a multilingual customer and client relations specialist with over 10 years of experience in client-facing services, project coordination, and care environments. I have developed strong skills in inbound call handling, structured information management, and first-line support across CRM, ticketing, and VoIP systems. Throughout my career, I have maintained a strong record of managing client communications, scheduling, and escalation handling while ensuring service excellence in fast-paced settings.
I am adept at balancing operational, administrative, and digital tasks including documentation, invoicing, and website/content updates. My native languages are German and Hungarian, and I am fluent in English at a C1 level, certified by Cambridge Advanced. Currently, I am based in Thailand and available immediately for new opportunities.
Fully available across all time zones — including night and weekend shifts.
Skills
Project ManagementCustomer SupportData EntrySocial Media ManagementCanvaWordPressEvent ManagementB2BEnglish LanguageAdobeAppointment SettingInstagramOffice ManagementB2CGoogle AppsPhone SupportHelp DeskSkypeAdministrative Assistant
Education
Vocational Diploma in Health & Social Care - Elderly Care
Three-year vocational training program combining theoretical coursework with hands-on practice in a residential care facility. Focus on holistic elderly care, professional documentation, and interdisciplinary teamwork. Completed extracurricular training modules including palliative care, validation (dementia), ergonomic mobilization, and agogic methods.
Experience
Provided end-to-end support for client relations and project coordination, acting as the main point of contact while ensuring smooth communication and delivery between clients, partners, and internal teams. Managed inquiries, scheduled appointments, coordinated follow-ups, maintained CRM/ticketing data, prepared quotes and invoicing documents, supported web and content updates, and coordinated operations across Switzerland and Thailand time zones.
Oversaw guest services and bar operations at a busy live event venue, ensuring smooth service delivery, staff supervision, and high standard of customer care. Handled multilingual guest communication, managed reservations and inquiries, de-escalated complaints, coordinated shift handovers, supervised cash handling, trained junior staff, and collaborated with performers and management.
Supervised daily operations and provided high-quality care across general and dementia wards. Delivered full care to residents, directed ward operations, responded to crises and medical emergencies, liaised with families and medical professionals, applied the validation method for dementia patients, coordinated interdisciplinary teams, and maintained precise documentation.