Customer and Client Relations Specialist

Provided end-to-end support for client relations and project coordination, acting as the main point of contact while ensuring smooth communication and delivery between clients, partners, and internal teams. Managed inquiries, scheduled appointments, coordinated follow-ups, maintained CRM/ticketing data, prepared quotes and invoicing documents, supported web and content updates, and coordinated operations across Switzerland and Thailand time zones.

Oversaw guest services and bar operations at a busy live event venue, ensuring smooth service delivery, staff supervision, and high standard of customer care. Handled multilingual guest communication, managed reservations and inquiries, de-escalated complaints, coordinated shift handovers, supervised cash handling, trained junior staff, and collaborated with performers and management.

Supervised daily operations and provided high-quality care across general and dementia wards. Delivered full care to residents, directed ward operations, responded to crises and medical emergencies, liaised with families and medical professionals, applied the validation method for dementia patients, coordinated interdisciplinary teams, and maintained precise documentation.

Three-year vocational training program combining theoretical coursework with hands-on practice in a residential care facility. Focus on holistic elderly care, professional documentation, and interdisciplinary teamwork. Completed extracurricular training modules including palliative care, validation (dementia), ergonomic mobilization, and agogic methods.