I am a bilingual and goal-oriented professional with a natural leadership ability and an analytical, adaptable personality. I enjoy solving problems and am always ready to take on new challenges to foster both my personal and professional growth. My educational background includes a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson University and a Revenue Management Certification from eCornell.
I have proven experience in sales administration, including preparing contracts, proposals, and reports, as well as supporting sales teams. I possess strong organizational and multitasking skills with great attention to detail, enabling me to manage multiple priorities effectively. I am proficient in Microsoft Office Suite, CRM systems, Opera, Delphi, and Avero Slingshot.
My professional experience spans leadership roles such as General Manager at SimpleFix Plumbing, where I oversaw customer management, CRM implementation, website management, and digital marketing campaigns. I also handled bookkeeping, payroll, and financial reporting, while analyzing key performance metrics to drive operational improvements.
I have a strong background in hospitality, having worked in various supervisory and trainee roles at prestigious hotels like Fairmont Royal York and Fairmont Banff Springs. These roles involved staff supervision, inventory logistics, quality audits, forecasting, and guest service improvements. I am skilled in coordinating communication with international clients and supporting events, presentations, and trade shows.
I am bilingual in English and Russian, which enhances my communication and interpersonal abilities. I am passionate about mentoring and leadership, having served as a mentor to undergraduate students and provided leadership and mentorship to staff in my managerial roles. I am committed to continuous learning and professional development to contribute effectively to any organization.
Oversaw customer management, CRM implementation, website management, and digital marketing (Google Ads, Facebook Ads). Handled bookkeeping including accounts payable/receivable, payroll, and financial reporting. Analyzed key performance metrics to drive operational improvements and achieve business objectives. Provided leadership and mentorship to staff, fostering a positive work environment.
Established relationships with new customers and secured contracts to achieve sales quotas. Managed entire sales cycle from initial engagement to closed sales. Prospected potential customers using direct and indirect methods. Qualified prospects, consulted on business challenges and cost benefits, and made presentations to senior managers and decision-makers.
Worked with CRS Opera and Property Management System. Supervised Library Bar staff and inventory logistics. Monitored internal and guest survey results, improving scores through coaching and performance management. Regularly assumed MOD responsibilities and served as main point of contact for staff, CSM, group organizers, culinary team, and management.
Completed leadership development program with rotations in multiple outlets. Managed outlets serving 500+ guests and organized private events for up to 700 guests. Compiled and analyzed reports on turndown, lost business, F&B spending, room usage, wholesale production, rate parity, and agency production. Conducted internal and external quality audits. Assisted with weekly forecasting and rooms inventory management. Served as Executive Health and Safety Committee member. Improved guest and colleague survey scores through coaching and performance management. Mastered CRS Opera and Property Management System.
Assisted event coordinator with guest greeting, check-in, and accommodation. Supported efficient suite setup to deliver exceptional service to guests and television host.
Used research tools to monitor industries and provide news alerts to clients. Designed and developed spreadsheets for data and reports. Analyzed information needs and made recommendations to improve research services. Prioritized tasks among 15 to 20 leads. Worked with financial, real estate, and governmental application documents.
Certificate in Hotel Revenue Management
Bachelor of Commerce in Hospitality and Tourism Management
Placed 2nd in Tourism and Hospitality Case Competition in Montreal 2013; Became a Mentor to undergraduate fellow students; Key courses included Revenue Management, Concepts Design Feasibility, Hospitality Asset Management, Managerial Accounting, Strategic Management, Lodging Facilities Management
Diploma in Travel and Tourism (Travel Counsellor)
Obtained a diploma with a 95% average in overall standings
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