Customer Request Manager

I am a dynamic customer-focused professional with extensive expertise in banking, sales, and communication. Throughout my career, I have demonstrated a proven ability to build strong client relationships, resolve challenges effectively, and consistently exceed performance goals. I am skilled in team leadership, financial transactions, compliance, and guiding customers toward tailored solutions that meet their unique needs.

In my current role as a Customer Request Manager at Songfinch Inc, I communicate effectively with clients to understand their needs and deliver customized music solutions. I manage high-volume requests with accuracy and timeliness while driving customer satisfaction through clear communication and tailored service. Collaboration across teams to improve processes and enhance the customer journey is a key part of my responsibilities.

Previously, I worked as a Teller Coordinator at F&M Bank, where I supervised and coached a team of tellers, ensuring strict adherence to policies and compliance. I promoted financial products and services, achieving growth in customer adoption, and handled customer inquiries professionally, turning interactions into sales opportunities. I also processed and verified personal and business wire transfers with 100% accuracy.

My experience also includes roles at Apple as a Technical Advisor / Customer Support specialist, where I delivered personalized solutions and technical support to boost customer loyalty. I translated complex technical issues into easy-to-understand language and identified opportunities to promote AppleCare and other services, contributing to sales goals.

Earlier in my career, I served as a Bank Teller / Customer Support at SunTrust Bank, building strong customer relationships through active listening and personalized service. I promoted financial services, credit products, and account solutions while handling transactions, currency exchange, and compliance with precision. I consistently delivered excellent service while meeting branch sales and service objectives.

I am dedicated to fostering positive customer experiences and driving business growth through clear communication and effective sales strategies. My certifications, including CBT, ABP, CFSP, and Apple Certified Support Professional, further complement my skills and professional development.