I am a motivated and communicative specialist with over 2 years of experience in customer service, sales, and administrative support. Throughout my career, I have worked with companies such as Maxima, Apollo Kino, Gemoss, and Narvesen, where I developed strong skills in document management, workflow coordination, and team leadership. I am reliable and solution-oriented, with the ability to manage daily office operations, resolve issues efficiently, and maintain high standards of customer service.
I have experience planning, organizing, and coordinating shift operations, monitoring employee performance, and ensuring compliance with work standards. I am skilled at facilitating effective communication between shifts and management, training new employees, and supporting their integration into teams. My background also includes supervising cinema staff, managing cash register operations, and maintaining hygiene and safety standards.
In my previous roles, I have provided in-person and phone consultations to clients, prepared delivery notes, verified order accuracy, and maintained deep knowledge of product assortments to offer tailored solutions. I have developed strong multitasking and communication skills while working in dynamic environments.
I am currently pursuing a diploma in Digital Marketing at Alberta College, expected to graduate in 2028. I am proficient in office software such as MS Outlook and MS Excel, and expert in Google Chrome and document management systems including Documentum.
I am seeking a position in a dynamic office environment where I can support management, enhance communication flow, and contribute to organizational success. I am open to contract work, placement student roles, and freelance opportunities, with availability for full-time and part-time work.
Planned, organized, and coordinated shift operations. Monitored employee performance and ensured compliance with established work standards. Maintained shift records and prepared reports on completed tasks. Ensured adherence to safety, quality, and hygiene regulations. Resolved operational issues promptly during the shift. Facilitated effective communication between shifts and management. Trained new employees and supported their integration into the team.
Supervised and coordinated cinema staff during shifts, including box office, concession stand, and auditorium operations. Ensured high-quality customer service and resolved issues efficiently to maintain a positive guest experience. Planned and monitored daily workflows to ensure smooth and effective operations. Trained and motivated new employees to uphold service standards and integrate into the team. Managed cash register operations, tracked revenue, and handled shift handovers. Maintained hygiene and safety standards throughout the cinema premises.
Provided in-person and phone consultations to clients regarding product availability, specifications, and ordering procedures. Prepared delivery notes and verified order accuracy, ensuring smooth document flow and efficient customer service. Maintained deep knowledge of product assortment and offered tailored solutions based on client needs. Organized product placement in the sales area and ensured availability in collaboration with warehouse and sales colleagues. Developed strong multitasking and communication skills while working in a dynamic environment.
Actively consulted clients and provided information over the phone, ensuring a high level of customer satisfaction. Handled incoming and outgoing calls, resolving customer inquiries, requests, and offering support across various service-related topics. Maintained an accurate customer database and regularly updated information to ensure efficient service and communication. Collaborated with multiple departments to promptly address client needs and facilitate timely information exchange. Developed strong communication and organizational skills, essential for daily office tasks and customer service operations.
Provided professional and friendly customer service in person, efficiently resolving daily situations and ensuring a positive shopping experience. Assisted the store manager with various office and administrative tasks, including preparing documents, verifying and processing invoices, and maintaining organized records. Managed product ordering based on sales data and inventory levels, overseeing timely deliveries and coordinating with suppliers. Developed skills in document handling, customer service, and internal processes essential for smooth office and retail operations. Demonstrated the ability to work independently, maintaining order and transparency in inventory tracking while upholding high standards of customer service.
Diploma in Digital Marketing
Currently pursuing a degree in Digital Marketing. Expected graduation in 2028.
Secondary education
Elementary education
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