Remote Tech Support ibex (GFiber)
Assist customers with product support via incoming phone calls.
Jaime L. Roush - Winn
Remote Tech Support / Executive Assistant
Actively looking · Member since 17 Sep 2025- Location
- United States
- Desired salary
- Unspecified
- Work preference
- Full Time, Part Time
- Experience level
- Not set
About
Professional summaryI have extensive management experience in operations, quality assurance, customer service, and sales within the call center and rental car industries. I am proficient in using QuickBooks to invoice clients and review reports to identify business strengths and areas for improvement. Additionally, I have experience with WordPress, Unbounce, Publuu, Flip Books, Canva, City Spark, and Mailchimp for marketing and website design. I am also familiar with Salesforce, Google Docs/Sheets, Genesis, and Zoom. I am very passionate about product quality, customer satisfaction, and profitability.
Currently, I work as a Remote Tech Support specialist at ibex (GFiber), assisting customers with product support via incoming phone calls. I also serve as a Remote Executive Assistant for Boom Magazine, where I handle administrative tasks such as typing and editing articles, invoicing clients, managing business expenses, and preparing 1099s in QuickBooks. I manage the [hidden link] website and social media platforms, including Facebook and Mailchimp campaigns.
Previously, I worked as a Phone/Chat Specialist and QA Senior at Arise (TurboTax), providing customer support via chat and phone, offering feedback to agents, and assisting with live interactions. I have also worked part-time as a driver for Uber and Lyft, providing transportation services.
My earlier experience includes assembly line work at Caterpillar and TACG, delivery expertise at Domino’s, outbound sales at Voxpro, and senior customer service at Summit Racing Equipment. I have held supervisory roles at Afni, managing teams and assisting with sales and troubleshooting. I also have experience as an Assistant Branch Manager at Hertz, where I handled counter sales, customer service, vehicle deliveries, and daily reporting.
I am committed to delivering excellent customer service and operational efficiency, leveraging my diverse skill set and experience to contribute effectively to any team or project.
Skills
19 capabilitiesExperience
Career historyRemote Executive Assistant Boom Magazine, Athens, GA
Do administrative work (type up/edit emails, listings & display ads, invoice clients, enter business expenses & prepare 1099s in QuickBooks), make sales calls/emails, update BoomAthens.com website as needed through WordPress and Publuu, send weekly Mailchimp Eblasts to subscribers, manage Facebook, create ads as needed and add/edit events on City Spark for BoomAthens.com.
Remote Phone/Chat Specialist & QA SR Arise (TurboTax)
Assist customers with product support via chat &/or phone call. Send feedback to agents on their call/chat performance & assist with live chats/calls.
Driver Uber & Lyft
Pick up and drop off passengers as I receive their requests through the app.
Assembly Caterpillar, Bogart, GA
Work on an assembly line to build motors for the Caterpillar Excavators.
Assembly TACG, Jefferson, GA
Work on an assembly line to build AC Compressors: Assemble centrifugal valves, attach rear housings, detach flanges and refill small parts on the assembly line.
Delivery Expert Domino’s, Watkinsville, GA
Deliver food to customers, assist with the oven and clean the store as needed.
US Outbound Sales Voxpro, Athens, GA
Make outbound calls to leads to inform them about Airbnb & listing on their website. Make outbound calls to leads, assist with training when needed & assist Team Leaders with checking activations.
Senior Customer Service Representative Summit Racing Equipment, McDonough, GA
Answer phone calls from customers to assist with returns, exchanges, payments on orders, etc. and take over calls from entry level representatives that they can’t handle.
Assistant Branch Manager Hertz, East Peoria, IL
Clean cars and help with deliveries/pickups when needed. Counter sales representative. Do counter sales, take phone calls from customers to make/cancel reservations, answer questions, pick up/deliver cars to body shops, run daily reports for my location, & call body shops for updates on estimated completion time when needed.
Cashier KMART, Peoria, IL
Ring up customer’s purchases and collect payment for their purchases.
Supervisor Afni, Peoria, IL
Managed between 15 - 20 representatives and helped them with their sales, troubleshooting, and areas where they needed improvement. Took phone calls from representatives to assist them with questions about sales, troubleshooting, and accessed the switchboard when needed to fix phone issues. Took phone calls to assist customers with their home phones in need of repair, did troubleshooting with them, and sent a technician when needed.
Education
Learning historyUGA SBDC
Mastering QuickBooks Online
Set up, Sales & Payments, Reports, Budgeting & Invoicing
Nashville Auto Diesel College
Associate Degree in Applied Science
Certificate of Completion in Automotive Collision & Repair
Stockton, IL
High School Diploma
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.