I am an award-winning business professional with extensive experience in client services and technical support. I have a proven track record of contributing to operational excellence in fast-paced environments by taking a proactive approach to troubleshooting technical issues and completing rigorous training programs. My commitment to delivering exceptional customer service is demonstrated through my ability to manage multiple accounts, handle high call volumes, and maintain meticulous attention to detail in order management and customer support.
Currently, I work as a Client Services and Tech Support Specialist at UBS Financial Services, where I provide comprehensive technical support remotely, focusing on banking credit cards and ensuring seamless online service delivery. I have successfully completed multiple training programs, including MAGIC training and a six-week course on banking and credit cards, which have enhanced my expertise in financial service operations.
Previously, I served as a Customer Service Administrator at Hanwha Techwin, managing daily customer service operations, overseeing accounts, and handling a high-volume call center environment. I utilized SAP and Excel extensively for data management and order processing, while also training new hires and supporting team productivity.
Before that, I worked at Jescraft as a Customer Service Administrator, where I managed credit memos, processed order entries, and coordinated logistics using Quickbooks and internet transportation sites. My role involved organizing product pickups, creating labels, and scheduling volume orders to ensure operational efficiency.
Throughout my career, I have been recognized for my dedication and performance, receiving awards such as Perfect Attendance, multiple Kudos Awards, and the 100% Green Award at UBS Financial Services. I am also actively involved in volunteering for community organizations, demonstrating my commitment to social responsibility.
I am proficient in various software and systems including Salesforce CRM, SAP, Microsoft Office, and proprietary systems. My skills extend to building client relationships, coordinating activities, negotiating win-win situations, and executing key drivers to improve customer service quality.
I am passionate about leveraging my technical and customer service expertise to contribute positively to any organization, ensuring client satisfaction and operational success.
