I am Nancy Solčányi, a dedicated Customer Service and Fraud Prevention Specialist with a strong customer-centric mindset and excellent communication skills. I have extensive experience supporting clients in fast-paced and demanding environments, where accuracy and adaptability are essential. I pride myself on maintaining high service quality while managing complex operational tasks efficiently.
My expertise extends beyond customer service to include fraud investigation, data analysis, and process optimization. This combination allows me to strengthen both customer support and operational reliability, particularly in international settings. I am passionate about continuous learning and thrive in roles that challenge my analytical and problem-solving abilities.
Throughout my career, I have successfully managed customer inquiries, optimized product offerings through trend and competitor analysis, and collaborated with IT teams to enhance webshop functionalities. I have also led significant projects such as the rollout of TenaNet WebOrder and implementation of SAP modules across Czech-German markets, which improved invoicing accuracy and reduced backorders.
In previous roles, I have contributed to loss prevention efforts by conducting data-driven investigations and forensic analysis to detect internal theft and fraud. My work has supported risk mitigation strategies and improved operational security across multiple EU sites. Additionally, I have experience managing Airbnb accommodations, delivering personalized guest services that resulted in consistent 5-star reviews.
I am proficient in multiple languages, including English, Czech, and Slovak, which enables me to communicate effectively in diverse environments. I am eager to leverage my skills in customer service, fraud prevention, and data analysis to contribute to organizational success and continuous improvement.
