Administrative/Assistant/Sales

Organizing and maintaining files, documents, and records; answering phone calls and handling correspondence (emails, letters, etc.); preparing reports, presentations, or spreadsheets; booking travel arrangements (flights, hotels, transport); reminding the employer of important tasks and deadlines; prioritizing and organizing daily workloads; acting as a gatekeeper — managing access to the employer; liaising with clients, staff, or other stakeholders; taking meeting minutes and following up on action points; handling incoming inquiries and directing them appropriately.

Developing and executing sales strategies to achieve revenue targets; leading, motivating, and coaching the sales team to maximize performance; building and maintaining strong relationships with clients and key accounts; identifying new business opportunities and expanding market reach; monitoring sales performance, preparing reports, and presenting insights to management; negotiating contracts and closing deals with clients; conducting market research and competitor analysis to guide strategy; collaborating with marketing and product teams to align sales initiatives; forecasting sales, managing pipelines, and overseeing budgets; recruiting, training, and onboarding new sales staff.

Delivered excellent customer service by advising on products and resolving queries; processed sales transactions, refunds, and returns with accuracy; supported sales targets through upselling, cross-selling, and promotions; maintained store presentation, restocked shelves, and monitored inventory; prepared daily sales reports and assisted with stock counts; built strong customer relationships, encouraging repeat business.

Welcomed and assisted clients, visitors, and staff with a professional and friendly attitude; managed a busy switchboard by answering, screening, and directing calls and messages; scheduled and coordinated appointments, meetings, and conference rooms; handled incoming and outgoing correspondence, including emails, mail, and deliveries; maintained reception area and front desk to ensure a clean, organized, and professional appearance; provided administrative support such as filing, data entry, and document preparation; assisted with office supply management and placed orders as needed; ensured confidentiality while handling sensitive information and records.