Customer Service Virtual Assistant

I am a highly professional and detail-oriented individual with proven expertise in phone verification, administrative support, and customer engagement. I demonstrate accuracy, reliability, and a strong ability to validate information in real-time. Skilled in client interaction, data validation, and workflow optimization, I am committed to ensuring data integrity and operational efficiency.

Currently, I work as a Barangay Officer where I assist in peacefully resolving disputes through mediation and conciliation. I contribute to facilitating amicable settlements between parties and support the Lupong Tagapamayapa (Peace-making Council) in mediating and arbitrating disputes when necessary.

Previously, I served as a Virtual Assistant at Smile API Technology Pte Ltd., where I verified employment through outbound calls, ensuring fast and accurate data. I updated and maintained company databases with verified information and supported risk assessment through real-time verification processes. I also addressed candidate inquiries and provided clear assistance.

I have completed training in Digital Skills for Virtual Assistants through Virtualahan Inc., which enhanced my capabilities in administrative support and customer service. My educational background includes a Doctor of Veterinary Medicine degree from Dr. Yanga’s College, Inc., and high school education at St. Michael School of Marilao.

I am proficient with various digital tools such as Google Workspace, Canva, Get Prospect, Apollo.io, Calendly, and ClickUp. My core skills include lead generation, customer service, teamwork, time management, leadership, effective communication, critical thinking, and digital marketing. I am passionate about providing excellent virtual assistance and contributing positively to organizational goals.