Virtual Assistant, customer service
About Me
With more than a decade of experience in customer service, office management, healthcare, hospitality, and production, I bring a proven ability to adapt, problem-solve, and keep operations running smoothly.
At VOCXS, I delivered remote support with a calm, solution-oriented approach—turning potential complaints into satisfied, returning customers. As Operations Manager at Diamond Dirt/Fuller Five, I balanced scheduling, payroll, and vendor coordination with the precision of a full logistics team. My career began as a CNA, where I learned the importance of empathy, attention to detail, and resilience—skills I’ve carried into every role since.
What sets me apart is how I connect with people. I don’t just follow a script—I listen, build trust, and resolve issues in a way that leaves people feeling valued.. I am adept at managing operations, resolving complex issues, and building strong client relationships. I am tech-savvy and people focused, with proven ability to thrive in fast-paced environments and keep cool under pressure. I am known for a strong work ethic, upbeat demeanor, and commitment to delivering high-quality results every time.
Currently, I am completing online coding courses to expand my technical skills and am pursuing a degree in Business Administration. I have taken dedicated time away from full-time employment for family care during childrearing, which has further strengthened my organizational and multitasking abilities.
I am confident that my broad skill set, combined with my empathetic approach and operational experience, makes me a strong contributor to your team’s success..
Skills
Problem SolvingTime ManagementTeam LeadershipCritical ThinkingStrategic ThinkingDetail OrientedGoogle WorkspaceCanvaEmpathyConflict ResolutionAdobeSelf motivatedFast LearnerAdministrative AssistantVirtual Assistance
Education
Business Administration (In Progress)
High School Diploma
Experience
Provide responsive, solution-focused support to customers via phone and online channels. Use excellent communication skills and empathy to de-escalate issues and build rapport. Maintain accurate documentation while handling multiple inquiries in a high-volume environment.
Cleaned and prepared guest rooms to brand standards. Ensured attention to detail and efficiency to support guest satisfaction.
Assembled and inspected automotive front ends for Nissan production. Reworked faulty welds using wire welding techniques. Collaborated with Quality Assurance to maintain safety and performance standards.
Operated production scale and ensured order accuracy in the deboning department. Supervised wing processing and maintained product consistency and quality control.
Managed truck weights, product orders, and regulatory compliance. Processed timecards, payroll, and vendor communications. Maintained financial records and oversaw front office functions with minimal supervision.
Took and recorded vital signs and other health data for assigned patients each shift. Ensured patient comfort, cleanliness, and safety by making rounds every 2 hours. Treated patients and their families with respect, kindness, and dignity.