Client Support & Service Manager

I am a motivated and client-oriented professional with strong communication skills and a background in hospitality and online customer service. I have extensive experience in handling customer requests with empathy and efficiency, ensuring a positive client experience. I am quick to adapt, eager to grow, and ready to provide outstanding support to international clients. Throughout my career, I have developed expertise in using various customer support tools such as Zendesk, Freshdesk, Intercom, and CRM systems. I am proficient in live chat, email, and ticket management, as well as troubleshooting and issue escalation.

I am multilingual, fluent in Russian and Ukrainian, with intermediate proficiency in Polish and English, which allows me to support a diverse client base effectively. My soft skills include strong communication, active listening, conflict resolution, empathy, problem-solving in high-pressure situations, multitasking, and time management. I always maintain a client-oriented approach to ensure customer satisfaction and loyalty.

In my current role as a Restaurant Manager, I provide exceptional customer service in a dynamic environment, addressing concerns with professionalism and understanding. I have trained and led teams to uphold outstanding service standards and managed reservations, POS systems, and client communications. I foster long-term relationships with clients, promoting repeat business and satisfaction.

Additionally, I have freelance experience as a Customer Support Specialist, assisting clients through live chat and email in multiple languages. I help with account setup, registration, payment queries, and escalate technical issues when necessary. My goal is to ensure swift and effective resolution of customer requests, maintaining a customer-focused and solution-oriented mindset.

I have also completed relevant courses to enhance my skills, including Customer Service Fundamentals, Technical Support Fundamentals, Effective Communication Skills, Conflict Resolution & De-escalation Techniques, and English for Customer Support. I am committed to continuous learning and professional development to better serve clients and contribute to organizational success.