Business Operations & Administrative Guru
About Me
I am a proven business operations leader with over 18 years of progressive experience driving workflow optimization, automation, and cross-functional leadership that delivers measurable results. Throughout my career, I have honed my skills in optimizing workflows, leading cross-functional teams, collaborating across departments, and automating processes to reduce costs and enhance efficiency. I am passionate about building strong relationships and driving business growth through innovative solutions.
I have thrived in remote operations for more than 10 years, mastering various automation tools such as Zapier, Trello, and Monday.com. My expertise extends to financial operations, accounts receivable solutions, and client success management. I have successfully led and managed remote teams, fostering continuous professional growth and adapting quickly to new technologies.
In my current role as a Business Administrator at Etask Services, I founded and scaled the consultancy to deliver workflow automation, marketing support, and business transformation solutions to entrepreneurs across diverse industries. I have developed process improvements that reduce manual tasks and boost operational strategies, leveraging platforms like ConvertKit, Canva, Calendly, and Hootsuite to improve client outreach and engagement.
My experience also includes leadership roles in accounting and administrative services, where I implemented new financial processes that significantly reduced payment turnaround times and improved accuracy. I have created documentation systems and SOPs to enhance process clarity and support team performance. Additionally, I have managed teams ranging from 8 to 21 members, focusing on training, onboarding, and coaching to ensure operational excellence.
I am committed to continuous learning, currently pursuing IBM AI Developer training and AWS Fundamentals of Machine Learning & Artificial Intelligence. My volunteer work with organizations such as Matts Place Foundation and Relay for Life reflects my dedication to community involvement and support.
Overall, I bring a solutions-driven approach, combining technical expertise with organizational strategy to help businesses grow confidently and sustainably. I am eager to leverage my skills and experience to contribute to dynamic teams and innovative projects.
Skills
Problem SolvingComplianceProcess ImprovementReportingLeadershipRelationship ManagementOnboardingSchedulingCanvaRecruitingQuickbooksZapierTrelloBusiness Management
Education
AI Developer Course
Fundamentals of Machine Learning & Artificial Intelligence
General Business Studies
Experience
Founded and scaled Etask Services into a consultancy delivering workflow automation, marketing support, and business transformation solutions. Developed process improvements and automated workflows to reduce manual tasks and boost operational strategies. Provided marketing and service support using ConvertKit, Canva, Calendly, Hootsuite, and Later.com. Leveraged business management and automation experience to refine scheduling, compliance, reporting, recruiting, onboarding, and business sustainability. Mastered platforms like G Suite, Trello, QuickBooks, and Stripe. Designed operational systems to modernize communication, tracking, scheduling, and team productivity. Led and managed a team of 13 contractors, creating clear workflows and time savings. Established reputation as a trusted business partner combining technical expertise and organizational strategy.
Reduced accounts receivable overages by 80% and payment turnaround by 5–14 days through new solutions. Uncovered and corrected $15K in unrecorded payouts and implemented processes to improve financial accuracy. Created documentation systems and SOPs to improve process clarity and reduce errors. Provided problem-solving solutions and training for a team of 17–21 partners. Selected for User Acceptance Testing based on attention to detail and system validation.
Developed and implemented policies and procedures to streamline workflows. Directed operations and managed a team of 8 designers, improving performance tracking. Managed financial functions including accounts payable, accounts receivable, and retail reporting. Hired, trained, and retained employees, leading onboarding and coaching. Designed and maintained two company websites, enhancing digital presence.
Reconciled and audited freight invoices for fuel deliveries ensuring accuracy and proper documentation. Managed reconciliation of company credit card statements and accounts, verifying compliance with approval processes and financial policies. Consistently met tight deadlines by prioritizing effectively. Expanded knowledge across multiple departments providing cross-coverage and support to maintain smooth operations.
Learned medical billing to fill staffing void ensuring timely claims and continuity. Prevented financial loss by retrieving $60K+ through successful insurance appeals. Introduced workflow advancements that accelerated claim turnaround. Managed patient accounts, billing balances, and collections increasing efficiency. Utilized EMR systems for accurate patient registration. Delivered compassionate patient support and improved clinic operations.