Business Operations & Administrative Guru

Founded and scaled Etask Services into a consultancy delivering workflow automation, marketing support, and business transformation solutions. Developed process improvements and automated workflows to reduce manual tasks and boost operational strategies. Provided marketing and service support using ConvertKit, Canva, Calendly, Hootsuite, and Later.com. Leveraged business management and automation experience to refine scheduling, compliance, reporting, recruiting, onboarding, and business sustainability. Mastered platforms like G Suite, Trello, QuickBooks, and Stripe. Designed operational systems to modernize communication, tracking, scheduling, and team productivity. Led and managed a team of 13 contractors, creating clear workflows and time savings. Established reputation as a trusted business partner combining technical expertise and organizational strategy.

Reduced accounts receivable overages by 80% and payment turnaround by 5–14 days through new solutions. Uncovered and corrected $15K in unrecorded payouts and implemented processes to improve financial accuracy. Created documentation systems and SOPs to improve process clarity and reduce errors. Provided problem-solving solutions and training for a team of 17–21 partners. Selected for User Acceptance Testing based on attention to detail and system validation.

Developed and implemented policies and procedures to streamline workflows. Directed operations and managed a team of 8 designers, improving performance tracking. Managed financial functions including accounts payable, accounts receivable, and retail reporting. Hired, trained, and retained employees, leading onboarding and coaching. Designed and maintained two company websites, enhancing digital presence.

Reconciled and audited freight invoices for fuel deliveries ensuring accuracy and proper documentation. Managed reconciliation of company credit card statements and accounts, verifying compliance with approval processes and financial policies. Consistently met tight deadlines by prioritizing effectively. Expanded knowledge across multiple departments providing cross-coverage and support to maintain smooth operations.

Learned medical billing to fill staffing void ensuring timely claims and continuity. Prevented financial loss by retrieving $60K+ through successful insurance appeals. Introduced workflow advancements that accelerated claim turnaround. Managed patient accounts, billing balances, and collections increasing efficiency. Utilized EMR systems for accurate patient registration. Delivered compassionate patient support and improved clinic operations.