Customer Service Specialist

I am Mohammed Al Khalaf, a dedicated professional with diverse experience in customer service, team leadership, and event coordination. Throughout my career, I have demonstrated strong decision-making skills, effective communication, and the ability to multitask in fast-paced environments. I am passionate about providing excellent customer support and managing operations efficiently.

My journey began with roles such as a Science Festival Presenter, where I engaged with the public and promoted scientific knowledge. I then gained valuable experience as a Call Center Operator, handling customer inquiries and feedback using CRM systems. This role sharpened my problem-solving abilities and enhanced my communication skills.

I progressed to a Data Entry Operator and Team Leader position at ADSCC, where I coordinated patient information for COVID-19 testing across multiple cities in the UAE. This leadership role helped me develop team management skills and adaptability.

At Expo Dubai 2020, I served as an Information Coordinator, managing information points and customer concerns, including overseeing the Lost & Found service in collaboration with Dubai Police. My commitment to service excellence was recognized with a Certificate of Excellent Service.

Currently, I am the Customer Service Manager for the Mubadala Abu Dhabi Open, where I handle customer inquiries, analyze website feedback for improvements, and ensure customer satisfaction. Alongside my professional work, I am pursuing a Bachelor of Physiotherapy at the Lithuanian University of Health Sciences and actively contribute as PR and Communication Manager for the Erasmus Student Network and as a Student Ambassador.

I am fluent in Arabic and English, conversational in Turkish, and have basic skills in Lithuanian. I am proficient in MS Office, Canva, and Google Office, and I am quick to learn new software. I am eager to leverage my skills and experiences to contribute effectively to future roles and continue my professional growth.