I am a results-driven sales professional with over 5 years of client-facing experience, specializing in lead generation, consultative sales, and customer success. Throughout my career, I have built strong relationships with clients, driving revenue growth and delivering tailored solutions that meet their unique needs. I pride myself on my ability to adapt quickly in competitive environments and stay current with industry standards to ensure continuous growth.
As the owner of Cali’s Nails since June 2019, I have successfully built and retained a loyal client base of over 200 customers through strategic outreach, referrals, and repeat business. I have increased revenue by 25% year over year by upselling premium services and managing all aspects of business operations, including scheduling, payments, budgeting, and taxes. My consultative approach helps me identify client needs and provide positive experiences that foster long-term satisfaction.
Previously, I worked as a Team Member at Mod Pizza, where I delivered exceptional customer experiences in a high-volume environment. I improved operational efficiency by 30% through process enhancements and consistently exceeded upselling and satisfaction goals by engaging customers consultatively.
Before that, I served as a Lead Support Specialist at Opportunity Foundation, where I built and maintained trusted relationships with clients and collaborated cross-functionally to ensure measurable outcomes. This role mirrored account management practices and strengthened my skills in client relations and personalized development planning.
Beyond my professional experience, I am actively involved in community initiatives such as organizing sporting events for Special Olympics students, aiding in large-scale meal packaging and distribution with Oregon Food Bank, and facilitating youth events with Bike for Life. These activities reflect my commitment to giving back and supporting my community.
I am proficient with CRM and database management tools like Square and familiar with AI large language models such as ChatGPT, Gemini, Microsoft Copilot, and Grammarly AI. I also utilize collaboration platforms like Slack and Teams to enhance teamwork and communication.
I am eager to bring my sales expertise, client relationship skills, and operational experience to a dynamic team where I can continue to grow and contribute to business success.
