I am a seasoned professional with 17 years of experience in customer-facing roles, specializing in delivering exceptional customer service and building lasting relationships. Throughout my career, I have demonstrated a proven track record in sales and customer satisfaction, having worked at reputable organizations such as Oaklawn Racing Casino Resort and Dillard's Inc. My expertise lies in customer engagement and problem-solving, which I am eager to leverage in a Customer Service position.
In my recent role as a Call Center Representative at Aflac, I handled inbound customer calls, managed complaints, and delivered personalized service with empathy. I consistently met key performance indicators including call volume, average call handling time, and customer satisfaction scores. Prior to that, I worked as a Cocktail Server at Oaklawn Racing Casino Resort, where I enhanced guest satisfaction by providing personalized service and fostering a warm, inviting atmosphere.
My experience also includes working as a Beauty Adviser/Sales Associate at Dillard's Inc, where I delivered tailored product demonstrations and maintained strong customer relationships. Additionally, I have administrative experience from my time as a Transaction Processor at Xerox Corporation, where I contributed to streamlining business workflows through precise data entry and scanning tasks.
Earlier in my career, I worked as a Merchandiser at Mercury Retail, arranging product placement and visual merchandising to support in-store promotions and advertising efforts. I am proficient in managing inventory, handling customer inquiries, and executing promotional displays. My skills extend to various administrative and technical proficiencies, including Microsoft Office applications and retail operations.
I hold a Bachelor of Arts degree in Fine Art from Henderson State University and possess a valid Driver's License. I am committed to delivering excellent service and fostering positive customer experiences in every role I undertake.
Answering inbound customer calls. Managing customer complaints. Delivering personalized service and expressing empathy. Meeting key performance indicators such as call volume, average call handling time, and customer satisfaction scores.
Enhanced guest satisfaction by delivering personalized service and building enduring rapport with patrons. Efficiently disseminated information to fulfill client requests and inquiries. Fostered a warm and inviting atmosphere through amiable and courteous interactions with guests.
Delivered tailored product demonstrations and makeovers to meet individual client needs. Maintained and nurtured customer relationships, providing prompt and courteous service to foster a loyal clientele base.
Achieved or surpassed departmental performance benchmarks through diligent processing tasks including precise data entry and efficient mail sorting. Enhanced administrative operations by executing comprehensive scanning tasks.
Arranged product placement and visual merchandising to enhance in-store promotions and advertising efforts. Fostered customer relationships ensuring satisfaction with product offerings and service quality. Demonstrated autonomous work ethic and prioritized tasks to meet retail objectives.
Bachelor of Fine Art
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