I am a proactive Virtual Assistant with a strong background in customer service, technical support, and administrative operations, gained from over 10 years in the BPO industry. I have developed skills in managing client communications, streamlining processes, and providing reliable back-office support. Throughout my career, I have gained experience leading teams, resolving complex issues, and ensuring smooth workflow across healthcare, telecom, and consumer industries.
I am committed to delivering high-quality support that enhances client satisfaction and business efficiency. My expertise includes managing patient records, coordinating appointments, generating reports, and improving document filing systems. I have worked remotely and in various customer-facing roles, always maintaining professionalism and a customer-first mindset.
I have held leadership roles such as Team Leader, where I supervised and coached agents to boost performance metrics and monitored KPIs. I am proficient in Google Workspace, Microsoft Office, CRM, and communication tools, which help me efficiently manage tasks and support teams.
My experience spans multiple companies and roles, including customer service representative positions at major organizations like Pfizer Consumer Connect, Telstra, Comcast, and Sprint. I have also supported exam integrity and operational accuracy in educational settings.
I hold a Bachelor of Arts in Interdisciplinary Studies from the University of St. La Salle and a TESDA certification in Computer Hardware Servicing with Networking NC II. I am eager to continue providing excellent virtual assistance and back-office support to help businesses run smoothly and clients stay satisfied.
Managed patient records, ensuring accuracy and compliance. Improved document filing and retrieval processes for faster turnaround. Coordinated patient appointments and facilitated complete referral documents. Generated error reports for insurance claims to streamline billing.
Delivered accurate product and business information to customers. Handled inquiries with professionalism, ensuring high customer satisfaction.
Supervised and coached a team of agents, boosting performance metrics. Monitored KPIs and prepared detailed end-of-day reports for management.
Explained billing statements to patients, ensuring clear understanding. Processed payments and resolved account discrepancies promptly.
Assisted students with online exam launches and monitored exam integrity. Supported proctors with real-time issue resolution, reducing downtime. Managed team schedules, attendance, and operational accuracy.
• Managing email inboxes and calendars using Google Workspace
• Working closely with other administrative team members while confidently handling independent responsibilities
• Daily use of Google tools such as Gmail, Drive, Sheets, Docs, and Calendar
• Providing direct support to an executive
• Performing accurate data entry with strong attention to detail
• Maintaining full-time availability during EST business hours
Bachelor of Arts in Interdisciplinary Studies
Computer Hardware Servicing with Networking NC II
TESDA-Certified
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