Admin Assistant/ Data Entry/Back Office Support

I am a proactive Virtual Assistant with a strong background in customer service, technical support, and administrative operations, gained from over 10 years in the BPO industry. I have developed skills in managing client communications, streamlining processes, and providing reliable back-office support. Throughout my career, I have gained experience leading teams, resolving complex issues, and ensuring smooth workflow across healthcare, telecom, and consumer industries.

I am committed to delivering high-quality support that enhances client satisfaction and business efficiency. My expertise includes managing patient records, coordinating appointments, generating reports, and improving document filing systems. I have worked remotely and in various customer-facing roles, always maintaining professionalism and a customer-first mindset.

I have held leadership roles such as Team Leader, where I supervised and coached agents to boost performance metrics and monitored KPIs. I am proficient in Google Workspace, Microsoft Office, CRM, and communication tools, which help me efficiently manage tasks and support teams.

My experience spans multiple companies and roles, including customer service representative positions at major organizations like Pfizer Consumer Connect, Telstra, Comcast, and Sprint. I have also supported exam integrity and operational accuracy in educational settings.

I hold a Bachelor of Arts in Interdisciplinary Studies from the University of St. La Salle and a TESDA certification in Computer Hardware Servicing with Networking NC II. I am eager to continue providing excellent virtual assistance and back-office support to help businesses run smoothly and clients stay satisfied.