Marketing, Operations, and Account Management Professional

I am an accomplished marketing, operations, and account management professional with over 5 years of experience across SaaS, agency, and insurance industries. Throughout my career, I have built strong client relationships, streamlined operations, and delivered impactful campaigns that drive business success. I thrive in dynamic environments where I can leverage my skills in project coordination, customer service, and leadership to meet and exceed organizational goals.

In my current role as an Account Manager at The Hilb Group of New England, I manage a high-volume client base of over 300 clients within a $20M regional insurance and HR brokerage. I am responsible for servicing policies, meeting deadlines, and ensuring compliance with industry standards. I have also become a CRM subject matter expert, improving workflows and organizing client assets to enhance communication and information management.

Previously, I served as an Accounting & Office Manager at Cape Cod Life Publications, where I oversaw office operations and financial management. I developed and documented operational procedures to standardize business practices and leveraged QuickBooks to improve client payment accuracy. Managing over 250 client accounts and contracts, I maintained data integrity and generated weekly revenue and business insight reports.

At Split Software, I contributed as a Customer & Field Marketer by driving customer marketing initiatives that increased brand presence and engagement. I coordinated events, managed vendors and staff, and executed email campaigns that boosted the brand health score by 73% in one quarter. Additionally, I supported People Operations as a Recruiting Coordinator & Office Manager, scheduling over 50 interviews weekly and managing a large-scale office move.

I am proficient in Google Suite, Microsoft Office, Adobe Suite, Canva, and various CRM and marketing platforms. My technical skills complement my marketing expertise, enabling me to deliver comprehensive solutions that support business growth. I am passionate about continuous learning and recently earned a Google Digital Marketing & E-Commerce Specialization certificate through Coursera.

I am eager to bring my diverse skill set and proactive approach to a forward-thinking organization where I can contribute to marketing excellence, operational efficiency, and client satisfaction. I am confident that my background and dedication will make a positive impact on your team.