Ngwa Valery Mbah

Customer Service Representative

Location
Poland
Desired Salary
Unspecified
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

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English -

About Me

I am a motivated and customer-oriented professional with experience in providing high-quality customer support and ensuring client satisfaction. I am skilled in communication, problem-solving, and managing customer needs in fast-paced environments. I am adaptable, reliable, and eager to contribute to team success in a customer service role.

Throughout my work experience, I have assisted customers with inquiries and product information, handled complaints, and resolved issues in a timely and professional manner. I have processed orders and ensured on-time delivery, while maintaining positive client relationships that contributed to customer retention.

I possess strong communication and interpersonal skills, which enable me to effectively interact with diverse customers. I am proficient in conflict resolution and problem-solving, which helps me address customer concerns efficiently. I am also capable of multitasking in high-pressure environments, demonstrating teamwork and adaptability.

I am fluent in English , which allows me to communicate with a broader range of clients. I am committed to continuous learning and improving my skills to better serve customers and support organizational goals.

I am seeking a role where I can leverage my customer service expertise to enhance client satisfaction and contribute positively to the team and company growth.

Skills

Communication SkillsProblem SolvingTime ManagementInterpersonal SkillsCustomer SupportTeamworkConflict Resolution

Experience

Customer Service Representative @ Printing Press – Cameroon
2022 - 2023

Assisted customers with inquiries and product information. Handled complaints and resolved issues in a timely and professional manner. Processed orders and ensured on-time delivery. Maintained positive client relationships, contributing to customer retention.

Education

Inter Comprehensive High School
2012 - 2015

High School Advance Level Certificate

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