Rebecca Castillo

Customer Support

Location
Philippines
Desired Salary
Unspecified
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English -

About Me

I’m a motivated and adaptable professional with almost two years of experience in customer service and technical support. I’ve developed strong communication and problem-solving skills and can handle multiple tasks while staying organized and detail-oriented. I take pride in providing a positive experience for customers and always do my best to find the right solutions. I have excellent verbal and written communication abilities, attention to detail and accuracy, and strong time management skills. Additionally, I possess basic graphic design and layout skills, along with experience in editing and formatting images and text. My work experience includes roles as a Customer Service Representative and Technical Support Representative, where I gained knowledge of insurance plans and technical troubleshooting. I am committed to delivering quality service and assisting customers effectively. I am eager to continue growing professionally and contributing positively to any team I join.

Skills

Communication SkillsProblem SolvingCustomer ServiceTime ManagementOrganizational SkillsTroubleshootingTechnical Support

Education

Southern Philippine Baptist Theological Seminary
2008 - 2015

Elementary

Daniel R. Aguinaldo National High School
2015 - 2019

Junior High School

University of Mindanao
2019 - 2021

Senior High School

University of Mindanao
2021 - 2023

College Undergraduate

Experience

Customer Service Representative @ Alorica
10/2023 - 01/2025

Understanding insurance plans, policies, and terminology (e.g., premiums, deductibles, copays, out-of-pocket maximums). Provides a good quality of service. Assisting patients, policyholders, and healthcare providers with insurance-related inquiries and issues.

Technical Support Representative @ VXI Inc.
03/2025 - 9/2025

Provided Tier 1 technical support for internet and phone services, performing regular and advanced troubleshooting, modem diagnostics, gateway configuration, and Business VoiceEdge setup.

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