Customer Support
- Location
- Philippines
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I’m a motivated and adaptable professional with almost two years of experience in customer service and technical support. I’ve developed strong communication and problem-solving skills and can handle multiple tasks while staying organized and detail-oriented. I take pride in providing a positive experience for customers and always do my best to find the right solutions. I have excellent verbal and written communication abilities, attention to detail and accuracy, and strong time management skills. Additionally, I possess basic graphic design and layout skills, along with experience in editing and formatting images and text. My work experience includes roles as a Customer Service Representative and Technical Support Representative, where I gained knowledge of insurance plans and technical troubleshooting. I am committed to delivering quality service and assisting customers effectively. I am eager to continue growing professionally and contributing positively to any team I join.
Skills
Communication SkillsProblem SolvingCustomer ServiceTime ManagementOrganizational SkillsTroubleshootingTechnical Support
Education
Elementary
Junior High School
Senior High School
College Undergraduate
Experience
Understanding insurance plans, policies, and terminology (e.g., premiums, deductibles, copays, out-of-pocket maximums). Provides a good quality of service. Assisting patients, policyholders, and healthcare providers with insurance-related inquiries and issues.
Provided Tier 1 technical support for internet and phone services, performing regular and advanced troubleshooting, modem diagnostics, gateway configuration, and Business VoiceEdge setup.