Rebecca Castillo
Rebecca Castillo

Customer Support

Actively looking · Member since 1 Nov 2025
Message
Location
Philippines
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I’m a motivated and adaptable professional with almost two years of experience in customer service and technical support. I’ve developed strong communication and problem-solving skills and can handle multiple tasks while staying organized and detail-oriented. I take pride in providing a positive experience for customers and always do my best to find the right solutions. I have excellent verbal and written communication abilities, attention to detail and accuracy, and strong time management skills. Additionally, I possess basic graphic design and layout skills, along with experience in editing and formatting images and text. My work experience includes roles as a Customer Service Representative and Technical Support Representative, where I gained knowledge of insurance plans and technical troubleshooting. I am committed to delivering quality service and assisting customers effectively. I am eager to continue growing professionally and contributing positively to any team I join.

Skills

7 capabilities

Experience

Career history

Customer Service Representative Alorica

Understanding insurance plans, policies, and terminology (e.g., premiums, deductibles, copays, out-of-pocket maximums). Provides a good quality of service. Assisting patients, policyholders, and healthcare providers with insurance-related inquiries and issues.

Technical Support Representative VXI Inc.

Provided Tier 1 technical support for internet and phone services, performing regular and advanced troubleshooting, modem diagnostics, gateway configuration, and Business VoiceEdge setup.

Education

Learning history

Southern Philippine Baptist Theological Seminary

Elementary

Daniel R. Aguinaldo National High School

Junior High School

University of Mindanao

Senior High School

University of Mindanao

College Undergraduate

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