I am a passionate tech enthusiast with a strong drive for problem solving and building innovative solutions. Over the years, I have developed skills in various programming languages and tools, which have enabled me to contribute effectively in different technical roles. I thrive in collaborative environments where I can learn, grow, and apply my knowledge to real-world challenges.
My experience includes working as a Call Centre Representative at Impact Call Centre in the United Kingdom, where I handled escalated calls professionally and resolved complex issues to ensure client satisfaction. I continuously participated in training to stay updated on company policies and products, and I used data analysis to identify and resolve discrepancies in customer accounts.
I have completed multiple tech internships in the UK and Ontario, where I contributed to software testing, research on machine learning algorithms, SQL query optimization, and bug fixing. These roles helped me improve system reliability and user satisfaction while gaining hands-on experience in app development and data analysis.
In addition to my work experience, I have pursued extensive education in computer science and data analysis through formal schooling and various online courses. I have completed courses in programming languages such as Python, Java, and R, as well as data analytics and software development.
I am skilled at documenting complex processes clearly for both technical and non-technical audiences, diagnosing technical challenges at their root cause, and bringing fresh ideas to problem-solving scenarios. I am committed to delivering projects on time by managing tasks efficiently and continuously seeking new challenges to improve my skills and contribute to team success.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction. Participated in ongoing training and development to stay current on company policies, products, and procedures. Identified and resolved discrepancies and errors in customer accounts using data analysis.
Wrote and executed unit and integration tests to ensure robust functionality. Conducted research on machine learning algorithms and presented findings to optimize product development. Wrote SQL queries to optimize database performance and retrieve data for business analytics. Diagnosed and resolved bugs and performance issues to improve system reliability.
Collaborated on app development project focusing on design and data analysis. Promoted club events through social media and email newsletters, increasing attendance by 25%. Built an application implementing Python, improving performance. Conducted tests on computer builds to ensure efficiency.
Program of the Arts, Media Arts
Media Arts Classes, passed with high grades; Photoshop Classes, passed with high grades; Computer Technology, passed with high grades; Computer Science Award; Media Arts Award.
Audited Course: How to Code: Simple Data
Passed
Mastering Data Analysis using Microsoft Excel: Formulas and Pivot Tables, Advanced Level Course
Certificate Earned, Passed
AP/College Computer Science Principles; Computer programming - JavaScript and the web; Computer Science Theory; Intro Into Computer Science - Python; Intro to Algorithms
All Passed
Data Literacy: Exploring and Describing Data
Passed
An Introduction to Software Development; Simple Coding; Introducing Computing and IT; Data and Processes in Computing
All Passed
Introduction to Data Analytics; SQL for Data Analysis; Intro to Algorithms; Data Analytics With R
All Passed
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
