Software Developer

Led a crew of four electricians by assigning daily tasks, coordinating workflows, and ensuring projects were completed on time and up to code. Managed material procurement and inventory, streamlining operations and preventing project delays through proactive planning. Interpreted and explained blueprints to team members, translating complex technical documentation into actionable steps for efficient execution. Installed and maintained high-voltage systems, including breakers, meters, and service cans, while ensuring strict compliance with electrical codes and safety regulations. Troubleshot and resolved electrical system issues independently and collaboratively, applying systematic problem-solving skills transferable to debugging and software development.

Resolved hardware and software issues through ServiceNow, leveraging knowledge base articles and troubleshooting techniques to minimize user downtime and ensure smooth operations. Managed password resets and ticket requests efficiently, maintaining a strong record of resolving technical issues in a timely manner and improving service reliability. Partnered with cross-functional IT teams to escalate and resolve complex problems, strengthening collaboration and problem-solving skills in a fast-paced environment. Communicated technical solutions in clear, accessible terms to non-technical clients, enhancing user satisfaction and building trust in IT support services.

Installed and maintained electrical systems by running conduit, wiring panels, and setting up new services, ensuring compliance with safety codes and reliable power delivery. Interpreted technical diagrams and schematics to execute complex wiring tasks accurately, demonstrating analytical thinking and attention to detail. Troubleshot electrical systems and panels independently and in collaboration with senior electricians, strengthening problem-solving skills under pressure. Coordinated with team members on large-scale projects, balancing independent responsibility with teamwork to meet project deadlines and quality standards.