Admin and Project Assistant, Review for Proposal Specialist, Customer Service

I am an organized and detail-oriented administrative professional with over 7 years of experience providing high-level support in customer service, project coordination, and operations. I am skilled in managing schedules, communications, and documentation for both internal teams and clients. I am known for strong multitasking abilities, proactive problem-solving, and maintaining calm efficiency in fast-paced environments.

Currently, I work part-time as an Admin and Project Assistant and Review for Proposal Specialist, where I draft and review RFPs, RFQs, and proposal documents ensuring compliance with state and client requirements. I coordinate with internal teams to gather data, pricing, and scope inputs for proposal submissions and analyze solicitation documents to identify scope of work, deadlines, and required deliverables. I manage submission timelines, version control, and document accuracy across multiple projects.

Previously, I worked in customer support and administrative roles where I managed communication with parents and educators, resolved technical and scheduling issues, and handled billing, class coordination, and CRM record maintenance. I also supported vendor and logistics coordination, handling backend operations including shipping claims, inventory tracking, and process improvements for accounts payable and supplier communication.

I have successfully managed multiple state-level RFPs and RFQs across California in education, security, and employee screening sectors, consistently delivering compliant and organized proposals under tight deadlines with zero late submissions.

My core skills include exceptional customer service, email management, troubleshooting, research and data gathering, time management, resourcefulness, CRM, RFP & RFQ development, contract drafting and review, proposal compliance, document control, market and vendor research, client and stakeholder coordination, data accuracy, and process improvement. I am proficient with tools such as Adobe, Box.com, and Google Workspace (Docs, Sheets, Drive).