I am a results-driven professional with over 10 years of experience focused on driving growth and building client relationships across the technology and customer service sectors in the Netherlands. I demonstrate exceptional communication, interviewing, and presentation skills, with a proven track record of exceeding sales targets and optimizing customer satisfaction. I am adept at problem-solving and leading cross-functional teams, consistently delivering measurable results in fast-paced environments.
Throughout my career, I have worked in various roles including AI Data Annotation Specialist, Customer Service Agent, Business Development Representative, Account Manager, Recruitment, and Customer Service/Planner. I have experience working freelance, on temporary contracts, and in permanent positions, adapting quickly to different work environments and client needs.
In my current role as an AI Data Annotation Specialist, I execute Dutch and Flemish data annotation to ensure high-quality labeled datasets for AI model training. I develop and refine prompts, conduct chatbot evaluations, and deliver precise Dutch-English translations to support multilingual NLP model performance. Collaboration with cross-functional teams is key to optimizing annotation guidelines and workflow efficiency.
Previously, I have secured enterprise commercial deals, implemented outreach processes that increased lead engagement, and co-developed revenue-generating project proposals. I have expanded client portfolios, negotiated contracts, and led teams, particularly in civil engineering sectors. I am experienced in managing recruitment processes, training new hires, and handling high-volume customer service operations.
I am proficient in multiple technical and interpersonal skills including Salesforce, Advanced Excel, SalesLoft, prompt generation, annotating, translation, and multilingual communication. I am committed to continuous learning and applying my skills to contribute effectively to business growth and client satisfaction.
