Customer Service
About Me
I am a results-driven professional with over 10 years of experience focused on driving growth and building client relationships across the technology and customer service sectors in the Netherlands. I demonstrate exceptional communication, interviewing, and presentation skills, with a proven track record of exceeding sales targets and optimizing customer satisfaction. I am adept at problem-solving and leading cross-functional teams, consistently delivering measurable results in fast-paced environments.
Throughout my career, I have worked in various roles including AI Data Annotation Specialist, Customer Service Agent, Business Development Representative, Account Manager, Recruitment, and Customer Service/Planner. I have experience working freelance, on temporary contracts, and in permanent positions, adapting quickly to different work environments and client needs.
In my current role as an AI Data Annotation Specialist, I execute Dutch and Flemish data annotation to ensure high-quality labeled datasets for AI model training. I develop and refine prompts, conduct chatbot evaluations, and deliver precise Dutch-English translations to support multilingual NLP model performance. Collaboration with cross-functional teams is key to optimizing annotation guidelines and workflow efficiency.
Previously, I have secured enterprise commercial deals, implemented outreach processes that increased lead engagement, and co-developed revenue-generating project proposals. I have expanded client portfolios, negotiated contracts, and led teams, particularly in civil engineering sectors. I am experienced in managing recruitment processes, training new hires, and handling high-volume customer service operations.
I am proficient in multiple technical and interpersonal skills including Salesforce, Advanced Excel, SalesLoft, prompt generation, annotating, translation, and multilingual communication. I am committed to continuous learning and applying my skills to contribute effectively to business growth and client satisfaction.
Skills
Communication SkillsProblem SolvingSalesforceCustomer ServiceTime ManagementBusiness DevelopmentComplianceProcess ImprovementReportingLeadershipTrainingClient Relationship ManagementContract NegotiationRecruitmentPresentationEnglish LanguageDutchFast Learner
Education
Bachelor of Finance & Control
Completed up to the third year of a Finance & Control program covering financial reporting, control processes, and related business practices.
Professional Accountmanagement
Experience
Executed Dutch and Flemish data annotation, ensuring high-quality labeled datasets for AI model training. Developed and refined prompts including image and sensitive-content scenarios to enhance chatbot accuracy. Conducted multi-round chatbot evaluations, identifying and reporting model weaknesses for iterative improvement. Delivered precise Dutch-English translations supporting multilingual NLP model performance. Collaborated with cross-functional teams to optimize annotation guidelines and workflow efficiency.
Resolved customer inquiries across email, chat, and phone, maintaining 95%+ satisfaction during regulatory peak. Streamlined communication between international teams, accelerating issue resolution by 20%. Ensured compliance with industry regulations, reducing escalations and safeguarding brand reputation. Adapted support strategies to multilingual environments, enhancing service quality for diverse clients.
Secured two enterprise commercial deals through targeted cold outreach, driving new revenue streams. Implemented Salesloft-driven outreach processes, increasing lead engagement by 30%. Co-developed a revenue-generating project proposal, contributing to business growth initiatives. Leveraged CRM tools to track pipeline progress and optimize sales strategies.
Expanded client portfolio in civil engineering, achieving 15% growth in managed accounts. Negotiated contracts and secured preferred-supplier status with a key account, strengthening client relationships. Orchestrated trade-show participation, generating qualified leads and increasing brand visibility. Implemented process improvements, reducing administrative workload by 10% and enhancing team efficiency. Led a team in civil engineering.
B2B sales, B2C sales, training new hires, managing 2 recruiters, 360 degree recruitment.
Handled approximately 150 inbound calls per shift.