Holistic Health & Wellness Coach

Facilitated 1:1 and group coaching sessions focused on confidence, self-love, and life alignment. Developed personalized wellness plans integrating mindfulness, nutrition, and movement. Created branded digital wellness journals, self-reflection tools, and goal tracking templates. Collaborated with clients to set SMART goals and track progress toward transformation. Delivered virtual coaching sessions using ICF aligned frameworks and holistic approaches. Built strong client relationships through empathetic communication and accountability.

Scheduled and managed patient appointments, ensuring accuracy in provider calendars. Verified insurance coverage and processed billing information. Maintained HIPAA compliant records and ensured data integrity across EMR platforms. Supported administrative communication to streamline patient flow and care coordination.

Managed treatment scheduling and coordinated documentation workflows. Developed educational materials for patient recovery and self-care. Maintained compliance with safety and privacy regulations across departments.

Managed client accounts from initial contact through policy implementation and ongoing support. Facilitated claims processing and resolved client disputes, ensuring timely and satisfactory outcomes. Maintained meticulous records to ensure strict adherence to all insurance policy regulations. Cultivated strong client relationships through proactive communication and personalized service to encourage loyalty and retention. Prepared and presented tailored policy recommendations to prospective clients, effectively communicating complex information.

Developed and designed comprehensive fraud prevention training programs. Produced diverse training materials, including both digital and print formats. Ensured alignment of training content with relevant regulatory requirements. Conducted structured evaluations to assess and improve training program effectiveness. Facilitated workshops focused on optimizing claims processing techniques.

Managed client scheduling and treatment plan documentation, ensuring adherence to healthcare standards. Maintained detailed patient records, including progress notes and treatment adjustments. Developed and disseminated patient education materials on post-treatment self-care techniques. Ensured operational compliance with all relevant health and safety regulations within the treatment environment. Administered client intake processes, gathering necessary information for customized therapeutic treatments.

Developed wellness programs tailored to client needs. Led marketing initiatives to promote health services. Mentored students to improve their skills by 20%. Educated clients on holistic health practices. Managed client appointments and follow-ups. Implemented strategies to enhance client satisfaction.

Assist clients with the activation of their cards, balance inquiry, sending out replacement cards, going over transaction history, resetting PIN's, resetting web passwords, filing fraud and non-fraud claims and providing customers with info regarding any pending depositor pending transactions.
Review customer transactions, credit, or ATM claims within the bank's policies and procedures.
Manage and prioritize caseload independently and maintain confidential information.
Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
Review various data points to determine the likelihood of fraud.
Coordinate with various internal departments to help identify and reduce fraud risk.
Promoted to Claims Initiation SCA assistant.

Educate and participate in professional development training through modules focusing on bodywork modalities, sciences, clinic, and business.
Conducted practical lessons in different massage modalities and student practical evaluations.
Demonstrated sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic, and disability issues.
Trained and mentored students one-on-one to provide guidance and feedback on how to improve hands-on skills.

ICF, International

New York, NY

West Lafayette, IN

Las Vegas, NV

Las Vegas, NV