I am a strategic, results-driven operations leader with over a decade of experience in healthcare administration, compliance, and process improvement. Throughout my career, I have developed a strong ability to build efficient systems, clarify complex policies, and train distributed teams to achieve organizational goals. I am adept at aligning operations with organizational strategy, managing multimillion-dollar budgets, and leading cross-functional initiatives that enhance efficiency, regulatory compliance, and service quality.
I have extensive experience collaborating with executive, clinical, and technical teams to drive meaningful improvements. My leadership style is no-nonsense and solution-oriented, which has helped me successfully lead operational improvements and data-driven decision-making initiatives. I am highly organized and remote-ready, capable of managing teams and projects across multiple locations.
In my current role as an Administrative Officer at the U.S. Department of Veterans Affairs, I manage budgeting, procurement, staffing, and process optimization for complex healthcare services. I oversee compliance with various regulatory standards and lead readiness audits and corrective actions. I also develop and deliver training programs on strategic planning, Lean Six Sigma root-cause analysis, and accreditation.
Previously, I served as an Administrative Officer for Social Work Services, where I directed administrative operations and launched equity initiatives, including serving as an LGBTQ+ Veteran Care Coordinator. I have also supported mental health training programs by managing onboarding, compliance, and accreditation processes.
I am a faculty member for several VA leadership and administrative officer academies, where I design and present training materials to distributed audiences. I hold certifications in Lean Six Sigma Yellow Belt and have completed leadership development programs through the VA and the U.S. Army. My prior military experience as an Intelligence Analyst further honed my analytical and leadership skills under pressure.
