Customer Service Representative

I am a bilingual customer service representative fluent in English and Spanish with over 15 years of experience in fast-paced environments. Throughout my career, I have developed strong skills in handling customer inquiries, resolving complaints, and maintaining positive relationships with clients. I am authorized to work in the United States for any employer.

My recent roles include working as a Patient Care Coordinator at Smiles By Design, where I greeted patients, managed scheduling, verified insurance eligibility, and handled payments. I also provided translation services when needed. Prior to that, I worked as a Patient Services Coordinator at Jambo Kids Dental, performing clerical duties, scheduling appointments, and managing patient information using Denticon software.

I have experience working remotely as a Bilingual Customer Service Specialist and Call Center Agent, where I handled data entry, responded to inquiries, and managed customer complaints effectively. Additionally, I have worked in retail and office assistant roles, gaining valuable skills in cash handling, customer guidance, and administrative tasks.

My technical skills include proficiency in Microsoft Excel, Word, Outlook, and general computer skills developed over 10+ years. I am familiar with medical terminology, insurance verification, and medical office procedures, which complement my customer service expertise.

I am detail-oriented, possess strong communication skills, and have experience working with diverse populations including children. I am committed to providing excellent service and support in all my professional engagements.