I am a Senior Salesforce Administrator with over 18 years of experience supporting enterprise CRM platforms across multiple Salesforce Clouds, including Sales Cloud, Service Cloud, Education Cloud, and Nonprofit Cloud. My expertise lies in Salesforce configuration, user and security administration, declarative automation, data management, reporting, and production support. I have extensive experience managing global Salesforce environments with thousands of users, optimising business processes through Flow automation, improving data quality, supporting integrations, and driving high user adoption.
Throughout my career, I have developed a strong background in release management, sandbox strategy, UAT coordination, and post-deployment support. I am skilled in managing user provisioning, license allocation, profiles, permission sets, and role hierarchy to ensure smooth and secure operations. I have built numerous Salesforce Flows and dashboards that have significantly reduced manual workloads and enhanced reporting capabilities.
I have worked with multinational enterprises and diverse industries, supporting Salesforce implementations and administration across Europe, EMEA, LATAM, and other regions. My experience includes collaborating with architects and developers, supporting integrations with external systems, and maintaining data governance and security compliance.
I am proficient with various technical tools, including Jira, Confluence, Tableau, Miro, Lucidchart, and AI tools such as ChatGPT. I hold multiple certifications, including Salesforce Certified Administrator, Salesforce Certified Education Cloud Consultant, and several HubSpot marketing certifications.
I am passionate about leveraging Salesforce to streamline business processes, improve user experience, and deliver measurable value to organisations. I am committed to continuous learning and staying up to date on the latest Salesforce innovations and best practices.
