I am a results-driven professional with experience in account management, sales, and administrative support within the IT industry. My background includes working with cybersecurity services and currently focusing on WordPress hosting solutions. I am skilled in client management, handling quotes, and improving internal processes to enhance efficiency.
I have a strong certification in SAP Business One and possess knowledge of financial and accounting systems, which complements my technical and administrative expertise. Throughout my career, I have managed diverse international client portfolios, including Australian clients, ensuring tailored communication and service continuity.
In my current role as a Customer Success Specialist at WPEngine, I manage client accounts, support renewals, and collaborate with cross-functional teams to deliver a seamless customer experience. I am proactive in monitoring customer health to prevent churn and encourage renewals, while also contributing to onboarding, training, and product adoption initiatives.
Previously, I worked as an Account Manager at Iboss Asia Inc., where I handled the entire sales process from proposals to closing deals, supporting revenue growth and customer satisfaction. I streamlined sales cycle processes and provided critical administrative support for client campaigns.
I also gained hands-on experience during my internship at Tarlac State University, working with SAP Business One in financial accounting processes. Additionally, I have part-time experience as an Admin Clerk, performing clerical and recruitment support tasks.
My technical skills include account management, quotation and proposal preparation, SAP Business One, Microsoft Office, and various CRM systems such as Zendesk, Salesforce, and SalesLoft. I am certified in SAP Business One and hold certifications related to cybersecurity and Zero Trust frameworks.
I am committed to continuous learning and professional growth, aiming to leverage my skills and experience to contribute effectively to my organization and clients.
