I am a Customer Success Manager with over 20 years of experience in sales, service, and business operations. Throughout my career, I have worked with both start-up companies and Fortune 500 clients, managing mid-market and enterprise accounts. I excel at communicating and building influential relationships with clients and teams at all organizational levels. I am relentless in driving towards long-term solutions rather than temporary fixes. I utilize creativity and experience to build and execute bold initiatives that exceed both company and client expectations.
Currently, I manage and nurture relationships with over 3,000 healthcare facilities and hospitals, ensuring placement of Family Nurse Practitioner students in clinical rotations. I spearheaded the establishment of a new site development department, creating processes and procedures for optimal efficiency and productivity. I proactively engage with C-Level executives, doctors, and HR managers, acquiring over 1,000 affiliation agreements and legal contracts within 12 months, surpassing targets by 125%.
Previously, I managed a team of 5 Account Managers responsible for $30M in annual revenue for a SaaS product line. I supported all phases of post-sales client lifecycle and product development improvement, and contributed to HR recruiting functions with a DEI focus. I implemented new processes that increased NPS scores from -100 to +13 in less than two years and launched an online training program that reduced employee attrition.
I have also managed post-sales client onboarding for approximately 9,000 small and mid-market accounts, focusing on customer satisfaction, upselling diagnostic testing, and lowering attrition. I delivered weekly updates, hosted attrition calls, and facilitated marketing campaigns that exceeded sales quotas by 10% year over year.
In addition, I launched a nutrition consulting start-up to help clients improve their health and well-being. I recruited and trained holistic health coaches, created customized wellness programs, and was ranked a Top 10 Nutritionist in San Diego County for three consecutive years. I am passionate about inspiring clients to make healthier decisions and live non-toxic lifestyles.
I have a Bachelor of Science in Business Management and certifications in Nutrition, Customer Satisfaction, and Diversity Equity Inclusion training. I am committed to delivering exceptional service and driving client success through innovative strategies and strong leadership.
