Certified Scrum Master | Agile Project Manager

Facilitated clarity-first Agile coaching for entrepreneurs and small teams, helping them adopt async-friendly workflows and reduce delivery friction. Developed SOPs, service workflows, and onboarding documentation to support repeatable operations and client-facing consistency. Guided clients through backlog refinement and task prioritization using Trello, Jira, and GitHub Projects, improving visibility and execution across remote teams. Rebased GitHub repositories and resolved DNS configuration issues to support internal documentation systems and static site deployment. Maintained awareness of NIST 800-53 and Section 508 standards, applying accessibility and compliance best practices in documentation and digital content. Supported stakeholder communication and conflict resolution through structured facilitation, improving team alignment and reducing miscommunication.

Manage full-time care for five elite European German Shepherds, overseeing feeding, exercise, and veterinary needs. Provide midwifery support during puppy deliveries, ensuring safe births and appropriate postnatal care. Successfully nurture six newborn puppies, tracking key developmental milestones. Oversee digital presence, managing social media to enhance breeder visibility. Prepare year-end financial statements for tax reporting, ensuring accurate recordkeeping and compliance.

Empower survivors by connecting them with resources tailored to support recovery and independence. Collaborate with law enforcement and human services to provide timely and accurate tips on human trafficking cases. Respond to informational inquiries with clarity and professionalism, enhancing public understanding of human trafficking dynamics. Utilize active listening and motivational interviewing techniques to coach survivors and build trust in challenging situations.

Led teams by removing obstacles and creating an environment of clear communication and collaboration. Oversaw multiple projects, ensuring efficient scheduling, budget adherence, and timely completion. Streamlined operations by implementing mobile and electronic systems, increasing productivity and team alignment. Empowered teams through mentorship and conflict resolution, fostering a culture of transparency and growth. Gained experience in stakeholder management by aligning goals with project outcomes to exceed expectations.

Developed and implemented mobile and electronic business models to modernize operations. Conducted market research and SWOT analysis to guide strategic planning and drive market growth. Secured funding through grants and loans, managing grant reporting and relations with financial institutions. Enhanced client satisfaction through a strategic customer service framework, earning a nomination for the 2019 Excellence in Customer Service Award. Led branding and promotional strategies, leveraging tools like QuickBooks CRM, Facebook Business Manager, and Google Business. Actively engaged with the community through event sponsorships and networking. Managed recruiting, onboarding, and employee benefits while addressing disciplinary actions and conflict resolution. Created an employee handbook and implemented training programs for new hires. Directed financial management using QuickBooks, overseeing payroll, tax filings, and financial projections. Produced accurate financial reports, including income statements, balance sheets, and cash flow analysis. Designed and implemented a comprehensive security plan, earning recognition as the first Cyber-Aware Certified company by the BBB of Southern Colorado. Acted as Microsoft 365 Global Administrator, managing secure networks and employee accounts. Drafted project proposals, managed stakeholder relations, and ensured project timelines and budgets were met. Streamlined scheduling and resource allocation for multiple simultaneous projects.

Participated in fundraising initiatives and grant writing, doubling the organization's budget within one year. Assisted in developing a mentorship program that provided structured support to women affected by COVID-19.

Managed up to 15 employees during high-volume shifts, ensuring seamless daily operations and exceptional customer service. Delivered extensive training to new hires, significantly improving staff performance. Boosted weekend bar sales from approximately $100 to over $1,000 by implementing effective upselling strategies and fostering customer engagement.