I am a dynamic Customer Relations and Operations professional with over 10 years of experience supporting logistics, supply chain, and customer service teams across global organizations. Throughout my career, I have demonstrated a proven track record of improving order accuracy, resolving EDI and SAP errors, enhancing team productivity, and boosting customer satisfaction. I am highly skilled in SAP ERP, EDI processing, KPI analysis, and cross-functional coordination.
I have been recognized for my leadership abilities, problem-solving skills, and my capacity to optimize processes while maintaining strong client relationships. In my most recent role as Customer Relations & Export Team Lead, I led daily customer operations, managed team KPIs, and served as the primary contact for client communication and issue resolution. I also developed training materials and coached team members to elevate service quality and productivity.
My experience includes managing order fulfillment, forecasts, and SAP master data for high-volume accounts, coordinating with logistics and supply chain teams to maintain timely shipments, and resolving complex customer concerns. I have supported demo services operations, investigated inventory discrepancies, and collaborated with internal stakeholders to ensure timely deliveries.
I am proficient in producing detailed reports, dashboards, and presentations using Excel and PowerPoint to support leadership decisions. I have a strong ability to identify trends from customer feedback and implement process improvements. I am committed to continuous learning and recently earned a Leadership Principles Certificate from Harvard Online School of Business.
I am passionate about driving operational excellence and fostering collaborative environments that enhance customer satisfaction and business outcomes. I look forward to leveraging my skills and experience to contribute to a forward-thinking organization.
