I am a highly motivated top-producer with a distinguished track record in customer service and client relations. I develop strong processes that optimize account growth and drive profitability. My experience spans project and brand management, with a specialization in positive and influential team building, team relations, customer relations, and development.
Currently, I serve as a Sr. Site Manager at Ricoh America's Corporation in New Kensington, PA, where I delivered an account optimization plan for National Accounts that were out of compliance. I implemented effective solutions that brought accounts up to date, maintained account structure, and added measurable cost savings, driving profitability up by 10% and securing new business.
I have successfully built and led teams focused on customer relations and service for multiple national accounts. I maintain P&L responsibilities that keep the business profitable and accounts secure. Additionally, I manage supply ordering for all accounts within the US fleet across multiple business sectors.
Previously, as a Site Manager 1, I managed day-to-day operations of a 700+ employee facility with four building locations. I maintained service center operations, scheduling, hiring, and budget coordination. I implemented a Lean approach to supply ordering, saving the client $700-$800 per month, and improved procedures to streamline new business initiatives.
Earlier in my career, I worked as a Sr. Site Service Specialist and Field Service Representative, providing professional support for copy/printing services, handling mail procedures, developing workflow processes, and delivering superior customer service. I have been recognized multiple times for my performance, including awards for Site Manager of the Year and Field Service Representative of the Quarter.
