Account Management / Senior Customer Success Manager / Sales Director
About Me
I have extensive U.S. and global IT sales, eCommerce, sales management, and business development experience. Throughout my career, I have led by example as a sales leader who develops cohesive, collaborative, accountable, and results-oriented teams. I engage customers, sellers, and vendors by focusing on the value of solutions and partnerships rather than just transactions.
I leverage data and metrics to drive eCommerce relationships that maximize revenue attainment and profitability for vendors and partners while enhancing the purchasing experience for valued customers. My expertise includes solution selling, business development, eCommerce category leadership, channel and partner management, team building and leadership, as well as data analysis and problem solving.
In my recent role as Director of Account Management at Coupang, I led a team of 14 account managers and executives to drive significant annual GMV in the South Korean fashion market. I strategized and planned objectives working cross-functionally to ensure targets were met, and I implemented new programs and tools such as Salesforce to improve seller management.
Previously, I served as Senior Customer Success Manager at Amazon, managing one of their top retail vendors and achieving notable improvements in product searchability and quality metrics. I have also held leadership roles at WSO2, Dell Technologies, EMC, and AT&T Wireless, consistently driving revenue growth and market share expansion.
My education includes a Master of Arts in International Business Studies from The Fletcher School of Law & Diplomacy at Tufts University and a Bachelor of Arts in East Asian Studies, International Studies, and Religion from Dickinson College. I am committed to continuous growth and delivering impactful results in sales and account management.
Skills
Problem SolvingSalesforceData AnalysisSaaSBusiness DevelopmentAccount ManagementCustomer SuccessLeadershipStrategic PlanningTeam LeadershipVendor ManagementSales ManagementTeam BuildingOnline Marketing
Education
Master of Arts in International Business Studies
Alfred P. Sloan Fellow for East Asian Studies
Bachelor of Arts in East Asian Studies, International Studies and Religion
magna cum laude, Phi Beta Kappa
Experience
Led team of 14 Account Managers and Account Executives to drive KRW900 Billion annual GMV in South Korean Fashion market. Strategized and planned objectives with cross-functional teams. Executed seasonality analysis, established category expansion programs, initiated Sellers Business Review events, and implemented Salesforce for seller management.
Managed one of Amazon’s top 10 Hardline retail Vendors with annual revenue of US$500 Million. Earned Hustle & Bustle Award. Improved vendor product online searchability by 18% and increased quality metrics to 97%.
Drove WSO2 Open Source on-premise and SaaS solutions for API Management and IAM/CIAM in Pacific Region. Developed and transformed sales process to establish Enterprise field sales team for North America.
Led Commercial Market sales team selling Dell portfolio including Data Center, VMWare/Enterprise Software, Cloud, Security, and Professional Services in Southern California. Doubled account revenue from $6M to $13M and grew major retail account revenue from $1M to $3M.
Led sales to Enterprise accounts with EMC’s Data Protection Solutions in San Diego.
Identified and closed opportunities for Dell Professional Services, Enterprise Software and Security Services in Dell SMB segment. Awarded 2012 Western Region AE of the Year.
Managed Korea SMB business with $92 million/year revenue. Developed strategies to improve Dell’s market share moving from #6 to #4 in less than 2 years.
Led sales activities with 33 Large Enterprise accounts in Southern California, increasing revenue from $2M to $4.5M in 18 months.
Led wireless data team managing 300 large enterprise corporate and government accounts in Southern California.
Developed strategy and led sales execution for Wireless Office Service in Southern California.
Developed marketing plan for circuit switched data and Wireless Office Dialing solutions to corporate and government accounts.