I am an experienced, detail-oriented operations and support professional with over three years of expertise in customer success, technical support, messaging platforms, and internal process optimization.
I specialize in WhatsApp Business API, Meta and Facebook tools, internal systems, and operational workflows. I have supported cross-functional teams, managed complex customer cases, and helped organizations improve efficiency and scale effectively.
In customer support roles, I delivered service to global enterprise clients while maintaining high performance standards, including a CSAT score above 4.7/5 and 99% SLA compliance. I am comfortable handling high-volume interactions, troubleshooting technical issues, and resolving escalated cases.
As an operations professional, I have supported leadership, administered internal tools, managed access and permissions, analyzed operational data, and contributed to scalable process development and automation initiatives.
I also bring experience in fraud prevention, team onboarding, training, and cross-team communication. I enjoy identifying inefficiencies, improving processes, and helping teams work more effectively.
With a foundation in computer science and engineering, I combine technical knowledge with strong communication, problem-solving, and customer-focused operational skills.
