Patient Experience & Operations Specialist

I am a compassionate and solutions-oriented professional with extensive experience in client and patient support, operations, and communication. I excel at building strong relationships, resolving issues with empathy, and creating scalable processes to improve client experiences. I thrive in fast-paced startup environments and am passionate about building affirming, supportive systems that enhance outcomes.

Throughout my career, I have served as a primary contact for patients across multiple states, ensuring smooth onboarding, scheduling, and support. I have a proven track record of resolving technical and insurance-related challenges while maintaining empathetic communication.

I have created and managed systems for licensing, credentialing, and compliance tracking, as well as secured prior authorizations and referrals. My experience includes guiding patients through onboarding and app use for telehealth platforms, enhancing client engagement, and exceeding patient enrollment goals.

I have supported families and visitors with professional, compassionate communication and developed organizational systems to streamline document retrieval and storage. Additionally, I have improved client communication workflows and CRM systems, coached team members on best practices, and acted as an intermediary between management and sales teams.

I have built client communication and onboarding processes from the ground up and implemented CRM systems to improve tracking and client experience. Beyond my professional roles, I am actively involved in volunteer leadership positions, contributing to community and educational organizations.