I am a project management-focused professional with over 8 years of experience leading teams, optimizing processes, and managing client-facing operations across HCM, compliance, technology, and customer service environments. I am skilled in coordinating cross-functional projects, driving strategic and data-driven improvements, and delivering measurable operational outcomes. Equipped with a Lean Six Sigma Yellow Belt and Business Analysis certification, I have a proven ability to enhance workflows and reduce process inefficiencies. Currently, I leverage my leadership and analytical skills at ADP to support Smart Compliance initiatives and mentor newly hired associates to accelerate onboarding and strengthen team performance. Previously, I managed enterprise accounts and small business sales at CenturyLink, where I led project cycles from sales to post-deployment support, performed gap analysis for technology solutions, and used CRM tools like Salesforce to track project tasks and engagement. I am passionate about process improvement, delivery management, and strategic planning, and I continuously seek opportunities to implement agile team processes and data-driven improvements to enhance operational efficiency.
Led a team of 15+ remote representatives with KPI-driven coaching. Implemented agile team processes improving resolution times by 20%. Partnered across departments to reduce escalations and streamline workflows.
Coordinate multiple account issues with clear timelines and stakeholder updates. Collaborate with technical and product teams to resolve workflow and data discrepancies. Managed data-driven improvement projects aimed at reducing client filing rejections.
Managed project cycles from sales to post-deployment support. Led client meetings and performed gap analysis for technology solutions. Created account roadmaps and tracked deliverables with cross-functional teams.
Identified business technology needs and proposed aligned solutions. Used CRM Salesforce to track project tasks, engagement, and analytics. Collaborated internally to ensure efficient service implementation.
Associate of Arts in Business Administration
Bachelor of Science in Hospitality Management
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