I am a Microsoft 365 and Active Directory specialist with over 5 years of experience in technical support and 2 years in customer service. I have deep expertise in Exchange, SharePoint, Teams, Azure AD, Active Directory, and hybrid identity environments. My skills include troubleshooting complex issues, optimizing system performance, and delivering seamless user experiences across both cloud and on-premises platforms.
I have a proven track record of resolving client inquiries with high satisfaction, combining deep technical knowledge with strong problem-solving abilities and a customer-first mindset. I am passionate about cloud technologies, automation, and continuous learning, always striving to stay current with the latest Microsoft 365 features such as Viva Engage, MS Loop, Copilot, and Viva Connections.
My experience includes end-to-end administration of the Microsoft 365 ecosystem, including Entra ID, Exchange Online, Teams, SharePoint, Security, and Compliance centers. I am skilled in Azure Active Directory, hybrid AD DS integration, conditional access policies, and Privileged Identity Management (PIM/PAM). I also automate administrative tasks using PowerShell and Microsoft Graph API to boost resolution speed and operational efficiency.
I have worked extensively with security and compliance frameworks, implementing policies such as Conditional Access, Multi-Factor Authentication (MFA), and Data Loss Prevention (DLP) to safeguard enterprise data. Additionally, I have experience managing licenses, subscriptions, call queues, and service adoption strategies.
Throughout my career, I have supported SharePoint Server and SharePoint Online sites, permissions, and document libraries, and have a strong background in compliance frameworks like legal hold and eDiscovery. I am knowledgeable in networking fundamentals including DNS, DHCP, and hybrid client/server troubleshooting, which helps me resolve connectivity, latency, and protocol issues effectively.
I have also led technical support teams as a Substitute Team Leader for one year, created documentation and training materials to enhance team knowledge, and provided excellent customer service through various communication channels. My bilingual communication skills in English and French further enhance my ability to support diverse clients and teams.
I am committed to continuous professional development, as demonstrated by my advanced certifications in Oracle Cloud Infrastructure and Microsoft 365 technologies, and my volunteering experience supporting vulnerable communities.
