I am a public service and customer service professional with experience in multitasking and assisting in multiple departments. I possess extensive organizational skills and the ability to collaborate efficiently across various areas to ensure the achievement of daily quotas. My background includes skills in call-taking and dispatching in a timely and accurate manner.
In my current role as a Communications Officer with Smyrna City Government, I coordinate and route essential emergency personnel to accurate locations safely and promptly. I process calls and dispatch according to the availability of emergency equipment, provide life-saving instructions to callers and emergency personnel, and maintain accurate records of dispatch logs and operational data.
Previously, I worked as a Pay Station Attendant at Caliber Car Wash, where I cultivated strong relationships with key clients, designed effective prospecting strategies, and delivered exceptional customer service that boosted satisfaction and retention.
I also have experience as a Flex Receiving Associate at Burlington Stores, where I conducted technical diagnostics, coordinated daily operational start-ups, managed customer concerns professionally, and oversaw merchandise distribution to optimize product visibility.
I hold a Bachelor of Arts degree in Film, Television & Media from Georgia State University and have earned certifications including HRIS Technology and Tools, HR Prep, P.O.S.T. Basic Communication Officer Certification, and IAED Certificate - OUTEC Course.
I am committed to leveraging my skills in communication, critical thinking, and technology tools to contribute effectively in public service and customer-focused roles.
Coordinating and routing essential emergency personnel to accurate locations in a safe and timely manner. Accurately processing calls and dispatching according to availability of emergency equipment. Providing essential life saving instruction to caller and emergency personnel for optimal results. Accurate record keeping of dispatch logs and relevant operational data.
Cultivated and maintained strong relationships with key clients, leading to a notable increase in repeat business and long-term partnerships. Designed and implemented effective prospecting strategies, contributing to a measurable growth in new customer acquisition and expanding the client base. Delivered exceptional customer service by proactively addressing inquiries and resolving issues, which significantly boosted customer satisfaction ratings and improved retention. Ensured client retention through continuous, personalized communication, strengthening loyalty and reducing churn.
Conducted thorough technical diagnostics and provided step-by-step resolutions to ensure swift and effective problem resolution, minimizing downtime. Coordinated daily operational start-ups, ensuring timely execution of tasks and aligning team resources for optimal workflow from the beginning of each day. Managed customer concerns with professionalism, addressing complaints promptly and escalating issues to management as needed to maintain high customer satisfaction levels. Oversaw merchandise distribution on the sales floor, ensuring efficient placement and organization to optimize product visibility and enhance the customer experience.
Bachelor of Arts in Film, Television & Media
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