I am a bilingual (English/Spanish) Technical Support and Customer Experience Specialist with over 3 years of experience supporting SaaS products and troubleshooting software and hardware issues. I pride myself on delivering high-quality service through multiple communication channels including email, chat, and phone. My strong analytical mindset has helped me maintain a proven track record in customer satisfaction, onboarding, ticket triage, product training, and CRM systems.
I am highly organized and detail-oriented, known for resolving complex issues with calm and clear communication. I enjoy collaborating cross-functionally to improve product functionality and customer experience. I am passionate about staying up to date on product knowledge and industry trends to provide the best support possible.
In my current role as a Product Support Technician, I deliver exceptional customer service and technical support, performing installations and troubleshooting hardware and software issues. I am skilled at escalating complex issues and identifying opportunities to enhance customer satisfaction.
Previously, I worked as a Certified Advisor and Administrative Assistant, where I developed strong customer service, sales, and inventory management skills. I have experience managing client inquiries, processing orders, and training staff.
Earlier in my career, I worked as a Geological Engineer and Geologist Specialist, where I performed field inspections, managed projects, and created detailed reports. This diverse background has strengthened my problem-solving skills and ability to work with diverse teams and communities.
I am seeking a role in customer support, technical support, or client success, especially in chat/email-focused environments, where I can leverage my skills and experience to contribute to a company’s success.
