Business Development, Operational, Sales, Marketing Manager, and Customer Service Expert
About Me
I am a Business Development, Operational, Sales, Marketing Manager, and Customer Service expert with extensive experience in handling customer inquiries, improving customer satisfaction, and effectively resolving issues. With a background in Business Psychology and Philosophy, I am skilled in cross-selling, upselling, and working directly with suppliers to enhance service quality, drive sales, and foster business growth by delivering excellent customer experiences. My ability to communicate and listen effectively helps me grow sales and businesses by understanding customer needs and finding ways to improve them.
Throughout my career, I have demonstrated strong skills in customer relation management, sales strategy, lead generation, communication, active listening, conflict resolution, problem-solving, time management, multitasking, business proposal development, negotiation, persuasion, cost management, and telephone ethics. I am a motivated team player who thrives in collaborative environments and excels in supporting and advising customers.
I have held various roles including Sales Agent, Assistant Logistics Officer, Sales/Marketing Manager, Executive Manager/Sales Manager, Sales/Operational Manager, Business Development Manager, and Customer Service/Live Chat Agent. These roles have allowed me to develop expertise in inventory management, marketing, advertising, logistics coordination, customer retention, and team training. I have successfully increased sales and customer satisfaction scores through strategic initiatives and effective leadership.
Currently, I am pursuing a Master of Management at University Kuala Lumpur while actively engaging in extracurricular activities and serving as secretary of the postgraduate student committee. I hold a Bachelor of Business Administration and a Diploma in Hotel Management from Malaysian institutions, and I completed my secondary education in Nigeria. I have also earned multiple certifications in areas such as data analytics, programming, research skills, and business workshops.
I am passionate about music, socializing, playing video games, reading, exploring new things, and making new friends. I am fluent in English and Igbo, with basic proficiency in Malay. I am committed to continuous learning and professional growth, aiming to leverage my skills and experience to contribute effectively to business development and customer service excellence.
Skills
Communication SkillsProblem SolvingCustomer ServiceCommunicationTime ManagementData AnalysisCRMBusiness DevelopmentCollaborationReportingStrategic PlanningLead GenerationNetworkingCustomer SupportMarketingAccountingSales ManagementCustomer RetentionUpsellingConflict ResolutionAdvertisingOnline MarketingActive Listening
Education
Master of Management
Actively involved in extra activities, secretary of the postgraduate student committee
Bachelor of Business Administration
Undergraduate committee member
Diploma in Hotel Management
Secondary School / High School
Experience
Inventory management, sales, customer support, marketing, and accounting. Upsold relevant services, increasing the average purchase value by 33.5% monthly.
Coordinated with warehouse to ensure order fulfillment, dispatching goods, monitoring drivers and trucks, inventory management, reporting to logistics manager, ensured product quality compliance. Created record of loading 30 40-foot containers in a 12-hour shift by managing staff and effective communication.
Inventory management, marketing, sales, advertising, and overall management. Maintained a 97.9% customer satisfaction score by effective support.
Used SWOT to increase sales by 40% in 120 days by working closely with logistics to ensure seamless product delivery and reduce complaints by 70%.
Increased sales by 70% within a year by CRM, upselling, cross-selling, negotiating using persuasive sales techniques, developing new sales leads through online marketing, networking, customer retention, and training team on buyer engagement.
Worked closely with universities and personalized follow-up system with students, increasing engagement and referrals by 25% in 7 months.
Web Messenger associate for American-based companies like Savage X Fenty, Fabletics, Yitty, JustFab, etc. Effectively resolved all customer issues related to account, shipping, order placement/processing, retention, leading to a minimum 32% increase in customer retention every month.