I am a motivated business administration graduate with a strong academic background in business management, marketing, and finance.
I have practical experience in customer service, business development, and administrative support through roles in banking and internship environments.
I am comfortable working with customers, handling inquiries, resolving complaints, and supporting account-related processes with accuracy and professionalism.
My strengths include analytical thinking, communication, teamwork, and problem-solving, which help me contribute effectively in fast-paced and service-oriented settings.
I have also completed training in SAP HCM, digital marketing and SEO, and computer and business management, which broadened my understanding of both business operations and digital tools.
I am eager to grow in a dynamic organization where I can apply my skills, continue learning, and build a long-term professional career.
Customer service role handling account information, transaction details, customer complaints, product guidance, account openings and closings, record keeping, coordination with other departments, and support for digital banking channels.
Provided customer support for banking inquiries, resolved issues, explained products and services, processed account-related requests, maintained records, and supported service quality and KPI goals.
Internship experience in business development and organizational support.
Internship experience in administrative operations and office support.
Bachelor of Business Administration (BBA Hons), Business Administration
Bachelor's degree with strong academic focus on business management, marketing, and finance.
Training Certificate, Digital Marketing and SEO
Completed 4-month training in digital marketing and search engine optimization with practical exposure to website optimization and keyword research.
Certificate, Human Capital Management
Completed 3-month training covering personnel administration, organizational management, time management, and payroll processes.
Diploma, Computer and Business Management
One-year diploma covering MS Office, IT applications, and core business management concepts.
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