I am an accomplished Safety & Trust Operations professional with over seven years of progressive experience leading training programs, policy enforcement, quality governance, and high-risk content operations across APAC and EMEA. I excel at operating in complex, fast-paced environments that require strong analytical judgment, exceptional communication, and precise policy interpretation.
Throughout my career, I have demonstrated expertise in transforming global safety policies into clear, actionable Standard Operating Procedures (SOPs) and developing targeted training interventions that enhance moderator accuracy, reduce error rates, and strengthen operational resilience. I am highly skilled in end-to-end curriculum development, stakeholder alignment, and data-driven root cause analysis to address performance gaps and uplift team capabilities.
In my current role as a Model Labeling Quality Assurance Analyst at TikTok E-Commerce, I lead quality assurance across multiple safety and model labeling workflows, ensuring alignment with global policies and maintaining high performance standards across APAC markets. I conduct structured RCA deep-dives to identify systemic knowledge gaps and operational risks, developing targeted training interventions to improve accuracy and reduce repeat errors.
I deliver weekly calibration and policy alignment sessions with moderators, team leads, and BPO teams, clarifying complex policy interpretations to ensure consistent understanding across regions. I partner with policy, training, and product engineering teams to review guideline updates, translate policies into clear workflow documentation, and support safe implementation.
I also provide safety expertise on escalations involving high-risk or sensitive content, ensuring decisions meet global Safety Model standards. My experience includes prompt engineering for AI agents to improve moderation consistency and model accuracy, collaborating closely with LLM and policy teams to align prompt logic with compliance and policy safety goals.
I am organized, detail-oriented, and adapt quickly to new technology and software applications. I have a strong work ethic and have acted as a team leader in group projects, delegating tasks and providing feedback. I am committed to continuous improvement and operational excellence in quality assurance and safety operations.
