I am a dedicated and solutions-oriented Customer Service and Virtual Support Specialist with over 5 years of experience in high-volume communication, administration, and client support. I have developed strong skills in remote platforms, scheduling, problem-solving, call handling, email management, and maintaining a positive customer experience. My background includes hospitality operations, virtual tutoring, information coordination, and multitasking.
Throughout my career, I have managed front desk operations, handled phone and email communications, and served as a primary telephone operator assisting guests with reservations, schedules, and issue resolution. I am experienced in completing audit tasks, daily reporting, and coordinating interdepartmental communication professionally.
In addition to my customer service roles, I have worked remotely as a Virtual English Tutor and Online Academic Tutor, conducting live virtual sessions, managing scheduling, providing written feedback, and supporting clients through academic progress summaries. I am comfortable using platforms like Zoom and Google Workspace to facilitate effective virtual communication.
My additional experience includes supervising students and guiding STEM activities as a Program Assistant and Student Support Lead, as well as supporting administrative tasks and logistics for disaster relief teams during my AmeriCorps NCCC FEMA Corps service. I hold a Bachelor of Arts in Criminal Justice and have earned certifications including TEFL and Emergency Management Training.
I am a U.S. citizen open to remote roles where I can leverage my customer service expertise, virtual assistance skills, and strong organizational abilities to contribute positively to team success and client satisfaction.
Managed front desk operations and handled high-volume phone and email communication. Served as primary telephone operator, assisting guests with reservations, schedules, and issue resolution. Completed night audit tasks and daily reports with accuracy. Coordinated interdepartmental communication and managed guest requests professionally. Reported emergencies using established procedures.
Provided customer support across phone, email, and front desk channels. Managed reservations, booking changes, and activity planning. Handled administrative tasks, documentation, and guest communications.
Conduct live virtual sessions using Zoom while managing scheduling and follow-up communication. Provide written feedback after each session, maintaining strong client satisfaction.
Support clients through virtual academic sessions and provide progress summaries. Manage online scheduling and communication with families.
Supervised students, communicated schedules, maintained safety, and guided STEM activities.
Supported administrative tasks, logistics, documentation, and communication for disaster relief teams.
Bachelor of Arts in Criminal Justice
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