I am a tech-savvy Administrative & Project Coordinator with over 3 years of experience supporting cross-functional teams, managing logistics, and improving workflows. I am organized and detail-oriented, skilled in scheduling, documentation, data management, and customer communication. I have strong technical proficiency in Microsoft 365, CRM, and ticketing systems such as ServiceNow and Jira.
Throughout my career, I have been recognized for streamlining operations, coordinating multiple projects simultaneously, and maintaining professionalism under pressure. I am passionate about optimizing processes and ensuring smooth execution, especially in fully remote environments.
In my current role as a Catering Service Coordinator at El Pollo Loco, I coordinate catering orders and delivery logistics across multiple locations, maintaining a high on-time fulfillment rate. I serve as the primary administrative contact between customers, kitchen teams, and delivery staff, ensuring clarity and smooth execution.
Previously, I worked as a Customer Support Specialist in IT at Enlst, delivering Tier 1 & 2 technical support, managing tickets, and providing onboarding and training support to improve user satisfaction. I also worked part-time as a Client Services Coordinator on a contract basis, where I improved communication flow between clients and contractors.
As the founder and client services consultant of The Click Fixer, I manage client relationships and deliverables for SEO audit and maintenance projects, translating technical findings into clear recommendations to improve client understanding and retention. I am committed to continuous learning and professional growth, as evidenced by my pursuit of certifications like the Google IT Support Professional Certificate and CompTIA A+.
