I am a highly motivated and adaptive professional with experience in mobile support, customer operations, sales, social media management, and quality assurance. I have a strong background in troubleshooting technical issues and providing empathetic customer service, especially in remote and crisis situations. My work at Axion involves supporting healthcare providers by assisting customers with network navigation and record auditing, using various software tools like Five9, Oracle, and Google. I pride myself on being a quick learner and cooperative team member who is security minded and socially skilled.
Previously, I worked as a Customer Operations Specialist at AEP, where I managed remote troubleshooting and crisis management during severe storms affecting multiple states. I successfully prevented escalation of residential crises by resolving technical issues and keeping customers informed about relief efforts. My experience also includes commercial sales at Autozone, where I managed customer relations and budgets to ensure profitability.
In addition to technical roles, I have managed social media for a startup, coordinating content creation and community engagement to maintain consistent and interactive communication with followers. My early career includes quality assurance work at Libbey Glass, where I used Excel to analyze data and improve manufacturing processes.
I have completed various trainings in data protection, diversity and inclusion, fire safety, anti-money laundering, and cybersecurity awareness, which complement my technical and interpersonal skills. Outside of work, I enjoy building and upgrading computers, leading event management activities focused on storytelling and resource management, and coding in Python and SQL for personal projects.
I am eager to leverage my diverse skill set and experience in a role that values problem-solving, customer support, and continuous learning. I am confident that my adaptability and dedication will make me a valuable asset to any team.
