Customer Service Specialist

I am a reliable and motivated customer service professional with experience in remote support, administrative assistance, behavioral therapy, and childcare. I am skilled in communication, conflict resolution, problem-solving, and providing a positive experience for clients in both virtual and in-person environments. I am self-directed and tech-savvy, with strong organizational abilities and a dedication to delivering high-quality service. I am currently seeking a remote customer service or support role.

Throughout my career, I have provided written customer support via email, including troubleshooting and follow-up communication. I have assisted youth participants by answering questions and clarifying program requirements, and I communicate complex information clearly and professionally in remote settings. I have developed strategies to improve engagement in financial literacy programs.

In my role as a Junior Administrative Assistant, I communicate with customers and answer inquiries across digital channels, update customer information and order details accurately in company databases, maintain digital and physical inventory to prevent shortages, and assist with administrative tasks to support daily operational needs.

As a Registered Behavior Technician, I communicate with families and caregivers to provide progress updates, document behavioral data accurately and consistently, support clients in developing essential life skills, and follow structured routines while maintaining detailed records.

I have also worked as a Front Desk Associate, providing accurate information to students and visitors in person, by phone, and via email. I managed mail distribution, handled administrative support tasks, maintained secure access logs, followed office procedures, and screened and routed incoming phone calls.

I am currently pursuing a Bachelor's Degree in Psychology and have been recognized on the Dean’s List. I am actively involved in university choir ensembles and have a strong background in behavioral management and customer relations. I am eager to bring my skills and dedication to a new opportunity in customer service or support.