I am an experienced Customer Operations Specialist with over 3 years of expertise in credit card representation and remote technical support. Throughout my career, I have developed strong skills in documentation, escalation, and frontline customer service. I am familiar with benefits administration and excel at resolving caller concerns with empathy and professionalism.
Currently, I serve as an Operations Manager at Sammy's Transportation, where I manage accounts across various social platforms including Square, WordPress, and Gmail. I have successfully established client feedback loops that have improved service delivery and reduced customer churn. My approach focuses on empathetic communication and discretion, especially when handling sensitive customer inquiries.
Previously, I worked as a Reverse Logistics Manager at Nice E-Commerce, collaborating with vendors and clients to update policies and address product issues. I developed onboarding resources that enhanced client engagement and worked closely with cross-functional teams to integrate new products, improving client retention.
My earliest professional experience includes a role as a Credit Card Representative at Sykes Enterprise INC, where I was the first point of contact for inbound callers, providing prompt and tailored solutions that increased customer loyalty and referrals.
I am currently pursuing an Associate's Degree in Science online at Spartanburg Community College, which complements my practical experience and supports my continuous professional development.
I am highly skilled in analytical thinking, communication, data management, and task management tools. I am independent, efficient, and excel at collaborating across teams to optimize processes and strategically plan for success.
I am passionate about delivering exceptional customer service and building strong client relationships through empathy, professionalism, and effective communication.
