Experienced Operations Leader
About Me
I am an experienced Operations Leader with over 10 years of expertise in daily operations management, team supervision, and ensuring compliance with Health, Safety, and Environment (HSE) standards in the retail and logistics sectors. Throughout my career, I have demonstrated a proven track record in optimizing operational efficiency, enhancing customer satisfaction, and achieving business objectives through effective leadership and a strong commitment to quality.
I have extensive experience managing teams, having led and coached over 10 staff members, and I am skilled in training employees on HSE regulations and safety protocols. My background includes managing forecourt operations, logistics, last-mile deliveries, and customer service, which has enabled me to improve service quality and reduce customer wait times significantly.
I am proficient in using MS Office and have basic knowledge of SQL and Photoshop, which supports my ability to handle administrative and operational tasks efficiently. My strengths also include time management, reliability, stock and cash control, and conflict resolution, all of which contribute to smooth daily operations.
I am fluent in Arabic (native) and have very good command of English, allowing me to communicate effectively in diverse work environments. I am seeking to leverage my expertise in operations oversight and safety compliance to contribute to a dynamic and growth-oriented organization.
My career achievements include raising customer satisfaction by approximately 15% within six months at the forecourt, training and onboarding over 10 staff members to improve service consistency and safety, and contributing to around 10% revenue growth at Apparel Group through better merchandising and team coaching.
Skills
Customer ServiceTime ManagementReportingTeam LeadershipCustomer SupportCoachingSales ManagementOperations ManagementConflict Resolution
Experience
Managed daily station operations, including shift scheduling and inventory management, while strictly adhering to safety protocols for fueling procedures. Trained new employees on Health, Safety, and Environment (HSE) regulations, the use of Personal Protective Equipment (PPE), and effective customer service; mentored a team of 10 members. Achieved a 15% reduction in customer wait times and enhanced satisfaction through effective queue management and service quality improvement initiatives. Administered incident management, near-miss reporting, and compliance checks in accordance with Civil Defense standards.
Coordinated the transportation of employees from residential areas to work sites, and assisted with office procurement and administrative functions. Supported the receipt of new shipments and fundamental merchandising tasks, ensuring products were appropriately prepared for retail presentation.
Oversaw daily store operations, including merchandising and Point-of-Sale (POS) activities, ensuring product availability and visually appealing displays. Mentored and trained sales associates, leading to improved conversion rates and playing a key role in achieving a 10% increase in revenue. Managed cash control, minimized shrinkage, and monitored fundamental inventory Key Performance Indicators (KPIs).
Processed customer transactions accurately using POS systems. Assisted customers with product selection and after-sales support. Maintained organized displays and provided excellent customer service.
Handled cash and card transactions quickly and accurately. Assisted customers and ensured a positive shopping experience.
Operated POS systems and managed financial transactions. Supported daily sales operations and ensured customer satisfaction.
Managed customer calls, orders, and delivery coordination. Ensured prompt service and handled customer inquiries effectively. Maintained professionalism and high service standards in all interactions.
Education
General English
British Council
Customer Service
Fire Safety & Prevention
Secondary School Certificate
Portfolio not available.