I am an experienced Operations Leader with over 10 years of expertise in daily operations management, team supervision, and ensuring compliance with Health, Safety, and Environment (HSE) standards in the retail and logistics sectors. Throughout my career, I have demonstrated a proven track record in optimizing operational efficiency, enhancing customer satisfaction, and achieving business objectives through effective leadership and a strong commitment to quality.
I have extensive experience managing teams, having led and coached over 10 staff members, and I am skilled in training employees on HSE regulations and safety protocols. My background includes managing forecourt operations, logistics, last-mile deliveries, and customer service, which has enabled me to improve service quality and reduce customer wait times significantly.
I am proficient in using MS Office and have basic knowledge of SQL and Photoshop, which supports my ability to handle administrative and operational tasks efficiently. My strengths also include time management, reliability, stock and cash control, and conflict resolution, all of which contribute to smooth daily operations.
I am fluent in Arabic (native) and have very good command of English, allowing me to communicate effectively in diverse work environments. I am seeking to leverage my expertise in operations oversight and safety compliance to contribute to a dynamic and growth-oriented organization.
My career achievements include raising customer satisfaction by approximately 15% within six months at the forecourt, training and onboarding over 10 staff members to improve service consistency and safety, and contributing to around 10% revenue growth at Apparel Group through better merchandising and team coaching.
