Chat & Email Support Assistant

I am a motivated and detail-oriented professional with a Bachelor's degree in Chemical Technology from the University of Tirana. Over the past few years, I have gained valuable experience in finance operations and social media communication, which has allowed me to develop a diverse skill set. I am skilled in managing online customer messages, handling financial data, and proficient in using office and accounting software. I am fluent in both English and Albanian, which enables me to communicate effectively with a broad range of clients and customers.

Throughout my career, I have worked in various roles including Social Media Message Support and Finance Operator at private companies in Tirana, Albania. In these roles, I managed customer inquiries and feedback on platforms like Facebook and Instagram, maintained a positive brand tone, and processed financial data with accuracy. I have also worked as a freelance social media support specialist, providing remote assistance and ensuring fast, friendly, and accurate communication.

I am highly reliable, organized, and dedicated to delivering accurate, professional, and timely results. I am comfortable working flexible hours, including U.S. time zones, which makes me a great fit for remote work environments. My experience in both administrative and remote support roles has strengthened my ability to multitask and manage time efficiently.

I am proficient in Microsoft Office and Google Workspace, and I have basic knowledge of financial software, which supports my ability to handle financial operations and reporting tasks effectively. I am passionate about providing excellent customer support and maintaining strong client relationships through clear and professional communication.

I am currently available for part-time or full-time remote work and am eager to contribute my skills and experience to a dynamic team. I am confident that my background and dedication will make me a valuable asset in any administrative, finance, or social media support role.