IT Support Specialist
- Location
- United States
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Admin & Virtual Assistant
About Me
I am a dedicated IT Support Specialist with over 2 years of hands-on experience in public service technical support and administrative operations. I have developed strong skills in troubleshooting, system deployment, and end-user training, which have allowed me to effectively support various IT infrastructures and users. Throughout my career, I have been recognized for my problem-solving abilities, exceptional customer service, and ability to work well within a team environment.
Currently, I work as an IT Support Technician and PC Deployment Administrator for the Office of the Assessor-Recorder in the City & County of San Francisco. In this role, I have successfully led the relocation of IT infrastructure for a large department, ensuring seamless setup and minimal disruption. I provide on-site technical support, manage software installations, and assist with cybersecurity compliance activities.
Previously, I completed a trainee position at JobTrain, where I assisted with workstation setups, network testing, and created internal IT documentation. I also have experience as an Office Administrator and Administrative Assistant, where I supported IT and administrative operations, coordinated meetings, and handled translation tasks.
I hold a Google IT Support Certificate and am currently pursuing a Google Cybersecurity Certificate and CompTIA A+. My educational background includes a Bachelor of Economics and Engineering from Turkmen National Petroleum Institute. I am bilingual in English and Russian, with basic proficiency in Spanish.
I am eager to contribute my expertise to a forward-thinking IT or administrative department where reliability and innovation are valued. I am a fast learner, adaptable, and committed to providing excellent customer service and technical support.
Skills
Communication SkillsSalesforceCustomer ServiceTroubleshootingTechnical SupportData EntrySlackTeamworkZoomActive DirectoryKnowledge Management
Experience
Spearheaded relocation of IT infrastructure for 130-employee department, ensuring seamless setup of computers, peripherals, and network connections. Provided on-site technical support and troubleshooting during and after relocation, resolving user issues quickly. Installed, configured, and maintained desktop/laptop systems, Cisco AnyConnect, AS400, WebEx, and other critical software. Supported U Drive to OneDrive migration, trained staff, and ensured data continuity. Tested AV systems and hybrid conference rooms, ensuring readiness for city meetings. Responded to and tracked all service requests via Spiceworks Ticketing System, maintaining high user satisfaction. Assisted in system upgrades, OS patching, and cybersecurity compliance activities.
Assisted in workstation setup, imaging, and network connection testing. Diagnosed and resolved hardware/software issues for staff and trainees. Supported network upgrades, security updates, and system maintenance. Created internal IT documentation and knowledge guides. Provided basic cybersecurity and software training for users.
Supported internal staff with daily IT, administrative, and office operations. Coordinated meetings, tracked inventory, and managed documentation. Assisted with hardware/software troubleshooting and network access issues. Maintained communication between staff and management on technical matters.
Managed daily office operations, IT systems, and communications support. Assisted attorneys in preparing legal documentation and data entry using Salesforce. Handled translation (Spanish/English) and client correspondence. Ensured data integrity and maintained accurate digital records.
Education
Google IT Support Certificate
Google Cybersecurity Certificate
Bachelor of Economics and Engineering
Portfolio not available.